Court Technology Implementation and Adoption - Executive Officer

1.               Operating Environment

A long-term strategic vision for the future of the Courts Service has been developed. This vision maps out our future as a modern Courts Service, digitally transformed in a user centric way to meet the needs of court users optimally. This ambitious modernisation agenda sets the context in which the Junior/Graduate IT Project Support role will build, manage, and support innovative digital services over the coming years.

2. THE ROLE

Courts Service is recruiting for an Executive Officer role to assist in planning, implementing, and working towards completion of IT projects throughout the organisation but focused on Courtroom Technology. You must be able to work with across the digital landscape including, Microsoft O365, Unified Communications, Cloud Operations and Audio-Visual services to coordinate timelines, and deliverables for multiple projects simultaneously. The role is both technical and business facing and will take a leading role in our Adoption & Fluency strategy delivery – encompassing the proper training, usage and awareness and adoption of courtroom technologies The candidate must demonstrate appropriate technical skills and expertise whilst also being capable of delivering projects and working closely with users on education and awareness initiatives. The role contributes to a team driving digital transformation through the implementation of digital services that meet the Courts Service business needs and strategic goals.

Infrastructure Expertise and Leadership

• Assist in multi-functional, complex projects including intake, scope development, schedule and planning, using both Agile and Waterfall methods.

·       Assist the development of high level and detailed schedules for project implementation.

·       Assist in the definition of resource requirements and work with functional leads to coordinate resources for project completion and delivery.

·       Work closely with IT teams, business stakeholders, and end users to understand their needs, identify gaps, and promote best practices.

·       Assist in the creation, delivery, operation, and support of enterprise grade infrastructure, cyber security and digital services using a broad range of technologies both on-premises and cloud.

·       Effectively work within projects and supporting resources, while fostering a co-creation ethos.

·       Collaborate with IT teams, business stakeholders, and end users to foster a culture of innovation and continuous learning within the organisation.

·       Use of user-centric, co-creation, and agile methodology to support continuous integration and continuous delivery of solutions.

·       Support legacy solutions and contribute to their migration to modern tooling and services, including public cloud.

·       Produce high quality digital solutions by adopting appropriate quality assurance processes.

·       Proactively contribute to the opportunities that IT can bring to the business, bringing a knowledge of the art of the possible to how processes can be digitally transformed.

Stakeholder Engagement

·       Proactively engage with a wide variety of stakeholders, from ICT infrastructure, cyber security, and applications teams to wider operational staff and judiciary to develop and maintain a technical environment that secure, highly available and fit for purpose.

·       Assist in the setup and participate in working groups, workshops and other fora as required to advance the digital agenda and support the ongoing evolution of organisation’s digital services.

·       Engage at all levels throughout the organisation, both remote and face to face to further foster and encourage a culture of continuous learning and improvement.

Procurement

·       Support the team’s activity by participating in procurement initiatives to source products and services required.

·       Provide technical input into procurement initiatives being run by other teams across the organisation.

Vendors

·       Actively assist in the management of vendors and contractors, ensuring that they adhere to the principles of the organisation, and carry out their tasks in a manner that is compatible with the policies and procedures of the organisation.

·       Actively monitor the performance of vendors, value for money and advise the Infrastructure Lead if corrective actions are required.

Budget

·       Provide assistance to the Budget Lead in the tracking of team spend against budget in line with organisational procedures.

Team

·       Actively seek new knowledge in the technical domain and seek out an understanding of the business of the Courts Service.

·       Lead by example by demonstrating a commitment to public service values.

Note, the above is intended as a guide and is neither definitive nor restrictive.

4. QUALIFICATIONS & EXPERIENCE

Applicants should have at least 2 years IT experience for this role.

Skills and Experience Required

·       Excellent communication and presentation skills, both written and verbal, with the ability to tailor messages to different audiences and levels.

·       Strong analytical and problem-solving skills, with the ability to use data and feedback to drive decision making and improvement.

·       Experience with creating and delivering communication and training materials using various tools and platforms.

·       Create and deliver engaging and effective communication and training materials, such as newsletters, webinars, videos, guides, or FAQs, to educate and inform users about IT solutions and benefits.

·       Knowledge of IT trends and best practices, and the ability to translate technical concepts into user-friendly language.

·       A customer-centric and collaborative mindset, with the ability to build and maintain positive relationships with internal and external partners.

·       Collaborate with IT teams, business stakeholders, and end users to foster a culture of innovation and continuous learning within the organisation.

·       Experience in participating in technical and multi-functional projects within an ICT environment.

·       Experience of ICT service delivery and a commitment to customer service within an industry standard service delivery framework, e.g., ITIL.

·       Proven track record in managing contracts and relationships with external suppliers

·       Proven track record of initiative, and a proactive approach to the delivery of ICT solutions

·       Ability to take on complex problems or situations and take a solution focused and creative approach to dealing with them

·       Effective teamwork and direction, and excellent motivational skills

·       Ability to collaborate with other IT functions groups (Service Delivery, Infrastructure Support, Applications, Cyber Security, etc.) in the plan, design, test activities as needed, for projects and initiatives

The following skills and experience are desirable.

·       Knowledge of ITIL Service Management processes

·       Interpersonal, communication and negotiation skills

·       Analytical and Decision-making skills

·       Drive and commitment to obtain key objectives

·       Ability to work on own and be self-driven to learn by observation and self-learning.

·       Awareness of and interest in the latest trends and developments in I.T.

5. APPLICATION PROCESS

Application should be made by logging into the advertisement link.

The closing date is 12noon on 16 October 2024. Applications received after the closing date and time will not be accepted.

Candidates who do not hold or do not demonstrate the skills and experience will not be called for interview.

The admission of a person to a competition, or invitation to attend an interview, is not to be taken as implying the Courts Service is satisfied such a person fulfils the requirements of the competition or is not disqualified by law from holding the position and does not carry a guarantee that your application will receive further consideration. It is important, therefore, for candidates to note that the onus is on them to ensure that they meet the eligibility requirements for the competition before attending for interview. If a candidate does not meet these essential entry requirements but nevertheless attends for interview, that candidate will be putting him or herself to unnecessary expense.

It is important to note the onus is on applicants to ensure the eligibility requirements for the competition are met before attending for interview.

The Courts Service accepts no responsibility for communication not accessed or received by an applicant.

6. Selection Methods

The Selection Process will involve:

·                 Shortlisting of candidates, on the basis of the information contained in their CV & Cover Letter.

·                 a competitive interview.

Assessment

The Courts Service will short list to select a group for interview who, based on an examination of the CV & cover letter, appear to be the most suitable for the position.

Those that demonstrate evidence at the required level will be called to interview.

Skills and competencies

Candidates should demonstrate that they have the ability to carry out successfully the duties of the role, as well as the general skills and competencies namely: Please enter competencies and behaviours of the appropriate grade:

People Management

Consults and encourages the full engagement of the team, encouraging open and constructive discussions around work issues Gets the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise Values and supports the development of others and the team Encourages and supports new and more effective ways of working Deals with tensions within the team in a constructive fashion Encourages, listens to and acts on feedback from the team to make improvements Actively shares information, knowledge and expertise to help the team to meet its objectives.

Analysis & Decision Making

Effectively deals with a wide range of information sources, investigating all relevant issues Understands the practical implication of information in relation to the broader context in which s/he works – procedures, divisional objectives etc. Identifies and understands key issues and trends Correctly extracts & interprets numerical information, conducting accurate numerical calculations Draws accurate conclusions & makes balanced and fair recommendations backed up with evidence.

Delivery of Results

Takes ownership of tasks and is determined to see them through to a satisfactory conclusion Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation Constructively challenges existing approaches to improve efficient customer service delivery Accurately estimates time parameters for project, making contingencies to overcome obstacles Minimises errors, reviewing learning and ensuring remedies are in place Maximises the input of own team in ensuring effective delivery of results Ensures proper service delivery procedures/protocols/reviews are in place and implemented.

Interpersonal & Communication Skills

Modifies communication approach to suit the needs of a situation/ audience Actively listens to the views of others Liaises with other groups to gain co-operation Negotiates, where necessary, in order to reach a satisfactory outcome Maintains a focus on dealing with customers in an effective, efficient and respectful manner Is assertive and professional when dealing with challenging issues Expresses self in a clear and articulate manner when speaking and in writing.

Specialist Knowledge, Expertise and Self Development

Displays high levels of skills/ expertise in own area and provides guidance to colleagues Has a clear understanding of the role, objectives, and targets and how they support the service delivered by the unit and Department/ Organisation and can communicate this to the team Leads by example, demonstrating the importance of development by setting time aside for development initiatives for self and the team.

Drive & Commitment to Public Service Values

Is committed to the role, consistently striving to perform at a high level Demonstrates flexibility and openness to change Is resilient and perseveres to obtain objectives despite obstacles or setbacks Ensures that customer service is at the heart of own/teamwork Is personally honest and trustworthy Acts with integrity and encourages this in others.

Candidates with Disabilities

The Courts Service has a key role to play in attracting candidates from all sectors of society, ensuring that routes to career opportunities are accessible to all who are interested. We are committed to equality of opportunity for all candidates. If you have a disability or need reasonable accommodation made during the selection process, we strongly encourage you to share this with us so that we can ensure you get the support you need.

Reasonable accommodation in our selection process refers to adjustments and practical changes which would enable a disabled candidate to have an equal opportunity for this competition. Examples of adjustments we provide include the use of assistive technology, extra time, scribes and/or readers or a range of other accommodations.

Please be assured that having a disability or requiring adjustments will not impact on your progress in the selection process; you will not be at a disadvantage if you disclose your disability or requirements to us. Your disability and/or adjustments will be kept entirely confidential.

7. Interview

Interviews will take place in Dublin city centre. Interviews will be structured in format, with candidates asked to provide examples of the competencies for the role as outlined in Section 6 of this document.

Candidates will be required to detail their experiences under the six competencies. The competencies will be thoroughly and systematically assessed at interview to assess suitability for the grade of Executive Officer. The competencies to be assessed at interview are as follows:

1. People Management

2. Analysis and Decision Making

3. Delivery of Results

4. Interpersonal and Communication Skills

5. Specialist Knowledge, Expertise and Self Development

6. Drive and Commitment to Public Service Values

It is anticipated the interview will last 45 minutes.

Marks allocated to first interview

Each of the six competencies will carry equal marks of 40 therefore a total of 240 marks is available at interview.

To be considered for the panel you must receive 50% or more in all competencies.

Panel Formation

Following the interview process a panel will be formed for the purpose of filling the Courtroom Technology Implementation and Adoption position.

Candidates will be ranked in order of merit based on performance at interview.

This panel will remain in place until 31 October 2025 from the date of formation of the panel or until the exhaustion of the panel whichever is the earlier.

Candidates who have not been offered a position at the expiry of the panel will have no claim to any further positions thereafter because of having been on the panel.

Confidentiality

Candidates can expect that all enquiries, applications and all aspects of the proceedings to the extent that they are managed by the Courts Service are treated as strictly confidential subject to the provisions of the Freedom of Information Act 2014. However, candidates should note that all application material may be made available to the interview board. Certain items of information, not specific to any individual, are extracted from computer records for general statistical purposes.

Garda Vetting

Garda vetting will be sought in respect of individuals who come under consideration for appointment. The applicant will be required to complete and return a Garda Vetting form should they come under consideration for appointment.

This form will be forwarded to An Garda Siochána for security checks on all Irish and Northern Irish addresses at which they resided. Enquiries may also be made with the police force of any country in which the applicant under consideration for appointment resided. If the applicant subsequently comes under consideration for another position, they will be required to supply this information again.

Tenure

The appointment is to an established position in the Civil Service.

Salary

The salary scale for the position (rates effective from June 2024) is as follows:

Executive Officer - Personal Pension Contribution Salary Scale:

€36,044.00, €37,965.00, €39,050.00, €41,167.00, €43,064.00, €44,900.00, €46,729.00, €48,519.00, €50,328.00, €52,097.00, €53,974.00, €55,232.00 NMAX, €57,026.00 LSI1, €58,834.00 LSI2

New entrants to the Civil Service will be appointed to the first point of the (PPC) salary scale.

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