Coordinator

Purpose of Role: The purpose of this role is to effectively manage services delivered to individuals in their own homes. To lead a team that supports individuals in all aspects of their daily lives and activities as per their individual needs and personal plans, enabling them to live a life of their choosing. It is critical that when undertaking your work, you do so in a manner consistent with Cheshire Ireland’s values and operating ethos.

Duties & Responsibilities Operational Management • Coordinate, plan, and manage the day-to-day operations of individual services, including but not limited to: • Development and management of the roster based on operational needs, service needs, and the Human Rights-Based Approach to Disability. • Ensure daily handovers take place, transferring the relevant information between shifts and documenting and managing it appropriately. • Act as the Service Manager designate covering periods of leave and/or lead specific pieces of work as instructed. • Conduct regular team meetings and communication updates. • Evaluate and review service delivery with internal and external stakeholders.

Personal Planning & Delivery • Support the frontline care team in delivering safe and effective care to individuals, including but not limited to: • Participate in the development, design, and implementation of effective personal plans. • Coordinate and liaise with the internal multi-disciplinary team in response to identified individual needs. • Liaise with individuals, their families/advocates, and external services as required. • Ensure compliance and implementation of Cheshire Ireland clinical and care policies and procedures. • Provide directions and feedback to the frontline care team regarding the delivery of individuals’ personal care and daily living requirements.

People Management • Lead and manage the frontline care support team, ensuring they support individuals in all aspects of their daily lives and activities. • Manage the performance of direct reports through regular 1:1s, observations, and performance discussions as part of the Cheshire Ireland Performance Management Process. • Manage all aspects of under-performance (including absence, conduct, and noncompliance) of direct reports. • Motivate and create a sense of team amongst direct reports. • Manage time and attendance of direct reports through Softworks. • Ensure that direct reports’ annual leave is planned, taken, and tracked in Softworks. • Provide a fortnightly upload to payroll to ensure timely payment of direct reports. • Ensure direct reports are appropriately inducted and trained. • Identify ongoing training needs of direct reports.

Communication (Written & Verbal) • Ensure appropriate communication occurs with individuals, direct reports, colleagues, and external parties by the frontline support team. This includes the transfer of information and updates to necessary parties.

Continuous Improvement • Foster a culture of continuous improvement within the frontline care support team, staying up to date with Cheshire Ireland policies, procedures, codes of conduct, and individual care plans and needs.

Community Integration • Ensure individuals are supported in establishing, maintaining, and accessing links in the community, including but not limited to: o Support individuals to access the community in meaningful ways and connect with people in the local area. o Act as an advocate where appropriate.

Record Keeping & Observation • Responsible for record-keeping and updating necessary documentation such as observation sheets and personal plans by the frontline support team, including but not limited to adverse event reporting and care plans.

Compliance & Confidentiality • Comply with and apply all Cheshire Ireland policies, procedures, codes of conduct, and training while carrying out duties. • Be mindful of confidentiality and treat all information about individuals receiving services as confidential. • Only discuss or disclose information about individuals in agreed ways or following supervisory instructions. • Seek guidance from the line manager or approved designate if unsure about confidentiality or the disclosure of information.

Health & Safety • Ensure service delivery complies with Health & Safety requirements as per individuals' personal plans, such as manual handling plans. • Adhere to policies, procedures, and codes of conduct.

Employee Responsibility • Lead by example for direct reports. • Ensure good attendance and compliance with employee-related policies and requests. • Attend team meetings, 1:1 performance discussion, and required training as requested.

Required Skills & Qualifications • Minimum of 2 years’ previous experience in a similarly focused role. • QQI Level 5 or equivalent care-related qualification. • Previous experience in leading and managing a team. • Strong interpersonal and communication skills, both verbal and written. • Computer literate. • In possession of the necessary documentation to work and live in the Republic of Ireland. • A clean driving licence and willingness to drive for Cheshire Ireland if required. • Ability to speak and write English fluently.

Required Personal Attributes • Personal integrity and trustworthiness. • Positive attitude. • Empathy & mindfulness. • Respectful of others. • Ability to maintain composure in challenging situations. • Embrace change and commit to fostering a culture of continuous improvement and learning throughout services. • Committed to the principles of rights-based, person-centered services, and ready to accept the challenges of delivering such services.

Flexibility Requirement During your employment, you will be required to be flexible and carry out work and adhoc duties as assigned by the organisation. The organisation will conduct regular reviews of this Role Profile and reserves the right to change, amend, or clarify this document as necessary for operational resource planning. Salary €18.73 to €24.55 per hour