Concierge

The Role / Location

The main function of this role is to support the Building Management of the premises, reporting to the Building Manger on site and the Property Management team at Savills. The candidate must be able to manage a fast-paced environment. Strong planning and co-ordination skills are essential with management of various stakeholders at the building the fulcrum of this role.

This will be a largely customer facing role being the first point of contact for the property based at the main concierge desk.

Key Responsibilities

• Have a strong work ethic, pro-active attitude, keen desire to learn and willingness to take ownership of a project
• Check in arriving visitors, providing access using security and access control system
• Acting as a main point of contact for tenants and visitors. Representing One Albert Quay and Savills in a friendly, courteous and professional manner
• Handling communication with contractors undertaking maintenance on site
• Managing and updating contractor log and contractor documentation via Savills online system
• Operating the main reception phone system and inbox, including responding to all queries in a timely manner
• Overseeing and maintaining daily administrative operations to enhance and support a cohesive and efficient office environment
• Organising meetings where requested
• Scheduling and communicating key dates and events at One Albert Quay
• Managing car park operations i.e. ensuring arriving visitors are parked in their designated space
• Ensuring reception operations run smoothly with consideration to GDPR guidelines

Skills, Knowledge and Experience

• Previous experience in a customer facing role
• Ability to prioritise with good problem solving and decision-making skills
• Strong communication and interpersonal skills
• Must have excellent IT skills and software experience
• Experience in working on multiple projects simultaneously
• Have strong self-management, organisation and administration skills
• High attention to detail
• Strong team working skills
• Previous experience in a concierge role or the hospitality industry would be desirable