Complaints Investigator

AmTrust is a global insurance provider offering risk-management solutions and business underwriting tailored to the unique needs of each client. AmTrust International underwrites over $2.5bn of gross written premiums and employs more than 1500 people in 14 countries.

We are now looking for Complaints Investigator/Customer Relations Officer to join our team, based out of our Nottingham office on a 6 months Fixed term contract.

As part of the wider Operations team and reporting into customer relations manager this role is an administrative based role focusing on providing a competent and efficient service to our stakeholders, dealing with interesting and complex complaints, and delivering a fair outcome to all.

To be successful in this role, you will have experience in claims/complaints , good attention to detail as well as knowledge of MS office, Work and Excel, the ability to consider the bigger picture, excellent communication skills both written and verbal, and the ability to meet tight deadlines and deliver a high degree of accuracy.

Knowledge and understanding of complaint procedures within financial service, regulatory guidance and the insurance sector would be beneficial.

For more information and to show your interest, submit your CV and we will be in touch.