Clerical Officer

QUALIFICATIONS/EXPERIENCE Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent. or

Have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or Have appropriate relevant experience which encompasses equivalent skills and expertise SKILLS

Have the requisite knowledge, skills and competencies to carry out the role. Competencies will be informed by best practice Public Appointment Service Competency Frameworks for the Irish Public Service. Be capable and competent of fulfilling the role to a high standard.

COMPETENCIES

• Team Work • Customer Service and Communication Skills. • Information Management/Processing • Delivery of Results. • Specialist Knowledge, Expertise and Self Development. • Drive and Commitment to Public Service Values. Post Summary/Job Purpose: The successful candidate will be appointed at Grade III level with appointee(s) having responsibility, under the general direction of a higher grade. The job-holder will have delegated responsibility as part of the overall administrative function. The Grade III (Clerical Officer) is a support position within MSL ETB and is assigned responsibility for the day to day operation of a work area. The post holder will promote and maintain best practice to ensure a quality service is delivered at all times.

Job Description: The role of the Clerical Officer is multifunctional and varied. Duties will be within the scope, spirit and purpose of the job as directed by management.

PERSON SPECIFICATION: The ideal candidate should be able to demonstrate their ability to: 1, Work as part of a team. 2. Communicate effectively at all levels. 3. Provide the Organisation’s customers with an efficient and effective service through face to face, telephone and written communication. 4. Adopt a flexible approach in their work. 5. Have excellent Planning and Organisational Skills including using Computer technology effectively. 6. Have excellent MS Office Skills to include: Word, Excel and Access. 7. Experience of using Information Management systems highly desirable. 8. To participate in and support development and use of IT Systems. A capacity to appreciate the potential of IT to enhance record-keeping and quality delivery of services is essential.

This job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him / her from time to time by the CE and to contribute to the development of the post while in the role. Key Competencies: Team Work: • Develops and maintains good working relationships with others, sharing information and knowledge, as appropriate. • Offers own ideas and perspectives. • Understands own role in the team, making every effort to play his/her part.

Customer Service and Communication Skills: • Actively listens to others and tries to understand their perspectives/requirements/needs. • Is respectful, courteous and professional, remaining composed, even in challenging circumstances. • Communicates clearly and fluently when speaking and in writing

Information Management/Processing • Approaches and delivers all work in a thorough and organized manner. • Follows procedures and protocols, understanding their value and the rationale behind them. • Keeps high quality records that are easy for others to understand.

Delivery of Results • Takes responsibility for work and sees it through to the appropriate next level. • Completes work in a timely manner. • Adapts quickly to new ways of doing things. • Demonstrates initiative and flexibility in ensuring work is delivered.

Specialist Knowledge, Expertise and Self Development • Develops and maintains the skills and expertise required to perform in the role effectively e.g. relevant technologies, I.T. systems, spreadsheets etc. • Is committed to self-development and continuously seeks to improve personal performance.

Drive and Commitment to Public Service Values • Strives to perform at a high level and deliver a quality service. • Is thorough and conscientious, even if work is routine. • Is personally honest and trustworthy. • Upholds high standards of honesty, ethics and integrity The Office The working week will be 35 hours per week pro rata, excluding breaks. The holder of the office shall not engage in any gainful occupation, other than as an officer of MSLETB, to such an extent as to impair the performance of his or her duties as an officer of MSLETB or in any occupation which might conflict with the interests of MSLETB or which might be inconsistent with discharge of his or her duties as an MSLETB Officer.

Probation The successful candidate shall serve a probationary period in accordance with the terms set out in MSL ETB’s Probationary Policy.

Salary The salary shall be fully inclusive and shall be as determined from time to time. Holders of the office shall pay to MSLETB any fees or other monies (other than their inclusive salary) payable to or received by them by virtue of their office or in respect of any services which they are required by or under any enactment to perform. Salary Scale as per Circular Letter 0017/2015.

The current salary scale for Grade III Clerical Officers is as follows. Rate from 01/03/2025 New Entrants Rate from 01/03/2025 €32,969 - €47,946*

Salary scale and entry point on this scale will be determined in accordance with Circulars issued by the Department of Education. Rate of remuneration may be adjusted from time to time in line with Government Policy. Annual Leave The annual leave allowance for the position of Clerical Officer is 22 days pro rata. This allowance is subject to the usual conditions regarding the granting of annual leave in MSLETB, is based on a five-day week and is exclusive of the usual public holidays.

Sick Leave Pay during properly certified sick absence, provided there is no evidence of permanent disability for service, will apply on a pro-rata basis, in accordance with the provisions of relevant legislation and Department circulars.

Location/Base Initial locations as per Advertisement for posts on offer. Mayo, Sligo and Leitrim Education and Training Board reserves the right to assign you to any location or base that is under the control of Mayo, Sligo and Leitrim Education and Training Board, as the need arises. Any change in location or base by Mayo, Sligo and Leitrim Education and Training Board will not be deemed as redeployment as provided for under the Public Service Agreements.

Start Date MSLETB shall require a person to whom an appointment is offered to take up such appointment within a period of not more than 6 weeks and if they fail to take up the appointment within such period or such long period as the MSLETB in its absolute discretion may determine, MSLETB shall not appoint them.

Business Travel When absent from home and headquarters on duty appropriate travelling expenses and subsistence allowances will be paid subject to the normal ETB/Public Service regulations Superannuation Contributions

Persons who become pensionable officers of MSLETB who are liable to pay Class D rate of PRSI contribution will be required, in respect of their superannuation, to contribute to MSLETB at the rate of 5% of their pensionable remuneration. Persons who become pensionable officers of MLETB, who are liable to pay the Class A rate of PRSI contribution will be required in respect of their superannuation to contribute to MSLETB at the rate of 1.5% of their pensionable remuneration plus 3.5% of net pensionable remuneration (I.e. pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult ependant or qualified children) All person who become pensionable officers of MSLETB are required, in respect of Spouses and Children Contributory Pension Scheme 1986, to contribute to MSLETB at the rate of 8 1.5% of their pensionable remuneration or net pensionable remuneration, whichever is relevant and in accordance with the terms of the Scheme. Person who become pensionable officers of MSLETB for the first time on or after 1st January 2013 are liable to pay the Class A rate of PRSI contribution and are required in respect of superannuation to contribute at the rate of 3.5% of net pensionable remuneration (i.e. pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependant or qualified children) plus 3% of pensionable pay