Clerical Officer

Clontarf Hospital provides rehabilitation for orthopaedic and older persons transferred from the acute Dublin Hospitals. In collaboration with the acute Hospital’s on Dublin’s North side and in line with the National Clinical Programme for Older People, Clontarf Hospital is developing Active Rehabilitation Services for older persons. We are looking to recruit a dynamic and experienced Receptionist to maintain the Hospital’s main reception area.

*****CLERICAL VACANCY*****

Position: Clerical Officer – Reception

Contract: Permanent Part Time

Hours: 25 hours per fortnight Mon-Fri

Salary range: HSE Salary scale: €29,810 - €46,948 (depending on experience)

Reporting to: Head of Operations

Closing date: Friday 29th November 2024

Duties and Responsibilities:

· Assist in maintaining awareness of the Mission and values throughout the Hospital in relation to all Reception activities.

· Maintain best practice in the management of Reception services.

· To administer and execute the Reception duties within of the Hospital in a manner that delivers seamless professional customer service in an empathetic and sensitive manner.

· To ensure that patients, their families and visitors are properly received in a courteous, friendly and informative manner.

· To ensure all reception duties are carried out in line with the current reception policies procedures.

· To ensure that all calls that are received through reception are dealt with in an efficient, professional and timely manner as per the reception telephone procedure.

· Deal with all reception enquiries in a professional and courteous manner.

· Liaise with staff in other departments, consultant medical staff, and the public and outside agencies in a confidential, courteous and professional manner.

· Ensure that security and confidentiality, with regard to relevant systems, are maintained at all times.

· To carry out other duties that may be assigned from time to time.

· Provide holiday cover when needed for colleague.

• Ensure that internal post is sorted for the Hospital.
• Report any accidents, incidents or bad practices observed, to management.
• To carry out other duties that may be assigned from time to time.