Chwscmmhid Social Care Manager, Mental Health Intellectual Disability, Roscommon Services

Social Care Manager 1, Mental Health Intellectual Disability

Job Specification & Terms and Conditions

Job Title, Grade Code

Social Care Manager 1, Mental Health Intellectual Disability, Galway Roscommon Mental Health Services

(Grade Code: 3371)

Campaign Reference

CHW049SCM1MHID2024

Closing Date

Monday 12th August 2024 at 12.00 noon

Proposed Interview Date (s)

As soon as Possible after the closing date

Taking up Appointment

A start date will be indicated at job offer stage.

Location of Post

Mental Health Intellectual Disability Service, Ballinasloe, Co. Galway.

There are currently a number of permanent whole-time positions available in MHID service.

A Supplementary panel may be formed as a result of this campaign for Social Care Manager 1 from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled.

Informal Enquiries

Eamon Hannan, Business Manager, Galway Roscommon Mental Health Service, Community Healthcare West.

Email:Eamon.Hannan@hse.ie

Telephone : 09096 24253

Details of Service

The MHID Service is a community service in Community Healthcare West, which provides Residential and other support Services to adults living with an Intellectual Disability.

The service currently provides a community based service to the people we support in the Ballinasloe area in a number of community homes. The service currently emphasizes a social model of service delivery.

Reporting Relationship

The post holder will work with the Deputy Social Care Manager, Social Care Leaders and front line staff in the service on a daily basis. They will also engage with service users, their families, members of the multidisciplinary team, the clinical lead, other senior managers and advocacy services as required.

Key Working Relationships

The post holder will work with the Social Care Manager 2, Social Care Manager 3 colleagues and front line staff in the service on a daily basis. They will also engage with service users, their families, members of the multidisciplinary team, the clinical lead, other senior managers and advocacy services as required.

Purpose of the Post

Social Care Manager 1 staff typically work as part of a wider multidisciplinary team in providing a high quality service to users.

The Social Care Manager 1 will provide care, protection, and support to vulnerable or dependent clients, individually or in groups, in conjunction with the wider multidisciplinary team and other relevant agencies. The primary aim is to provide intervention necessary to address any issues preventing service users from living their best life. The Social Care Manager 1 will ensure the welfare of those under their care and will act as an advocate as appropriate.

Principal Duties and Responsibilities

The Social Care Manager 1 will:

Professional

· Deliver a quality service ensuring professional standards are maintained in accordance with national and local requirements.

· Work within current legislation and policies, procedures, guidelines and protocols as laid down by the employer. Support line management in ensuring that all staff are aware and adhere to same.

· Work in accordance with the principles and values of recovery as described in the National Framework for Recovery for Irish Mental Health Services 2018-2020.

· Work closely with and report to the relevant Manager in the administration and management of the Service.

· Take on the role of Person in Charge (PIC) or Person Participating in Management (PIM) as required.

· Assist front line staff, management and members of the multidisciplinary team in the design, implementation and evaluation of Person Centred Plans (PCPs) for people who use the service.

· Prepare and assist staff in preparing risk assessments, judgements and decisions based on the needs of the client, relevant facts, observable information, and the quality of that information and the likely consequences of any actions taken / decisions made.

· Promote physical, emotional, social, cultural, ethnic, spiritual and religious welfare of each person who uses the service.

· Work with the multidisciplinary team in relation to the safe and appropriate management of challenging behaviour of the people who use the service and assist in the development, review and evaluation of all plans relating to this.

· Maintain appropriate links with family members and community services (Social Workers, General Practitioners and Liaison Nurses etc.).

· Attend and participate in Case Reviews and Multidisciplinary Team meetings as required.

· Provide written and verbal reports on a regular basis on the progress of development of people who use the service.

· Engage in all aspects of the day-to-day operation of the Service in providing 24-hour support to the client group in line with the Service vision and mission statements.

· Chair and participate in staff meetings, as directed.

· Provide leadership and motivation that is conducive to good staff relations and effective work performance.

· Report immediately to the Manager any incidents of poor practice or any matters that are prejudicial to the welfare of the service user.

· Co-operate with external monitoring and statutory inspections and implement their recommendations.

· Promote the rights and responsibilities of each person within the service setting e.g. following complaints procedure guidelines.

Education, Training & Professional Development

· Contribute to the development of the team in light of the purpose and function of the service.

· Manage, develop and support staff, individually and as a team, including induction, probation, supervisory support and training.

· Participate in regular professional supervision and the supervision of staff as required.

· Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate.

· Participate in further training and development as required.

· Provide guidance and education for work experience students.

· Engage in reflective and evidence-based practice.

· Keep abreast of legislation and current professional knowledge.

Risk, Health & Safety

· Work in a safe manner with due care and attention to the safety of self and others.

· Be responsible for own health and wellbeing in order to carry out the duties of the role / is committed to managing own work / life balance.

· Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.

· Document appropriately and report any near misses, hazards, accidents or incidents and bring them to the attention of designated individual(s) in line with best practice.

· Be aware of risk management issues. Adequately identifies, assesses, manages and monitors risk within their area of responsibility.

· Promote a culture that values diversity and respect.

· Be familiar with emergency procedures and know who to contact in an emergency.

· Have a working knowledge of the Health Act 2007 (Care and support of residents in designated centres for persons (Children and Adults with Disabilities) Regulations 2013 S.I. No 367 of 2013

· Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc.and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.

· Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

Management and Administration

· Ensure that adequate staffing levels are present at all times; ensuring that staff are deployed in the most effective manner, delegating responsibilities as appropriate.

· Monitor the interactions between staff and clients and ensure that any concerns are discussed with the line manager and addressed accordingly.

· Assist in the administration and day-to-day operation of the service; assume responsibility for various operational functions as designated from time to time by the Manager or their designate.

· Maintain a high standard of documentation, including service user files in accordance with local guidelines, the principles of confidentiality, the Freedom of Information (FOI) and GDPR Acts.

· Maintain accurate up to date records and files, and submit activity data as required.

· Attend team meetings and report to the relevant Manager on matters affecting the delivery of service.

· Be accountable for any money spent on behalf of the HSE during the course of duty.

· Assist in the preparation of policies and procedures required to ensure high standards of care and the implementation of same.

· Be responsible for decision making when on shift and in the absence of the Manager as appropriate; which will include accepting overall responsibility for the service setting.

· Deputise for Manager as and when required.

· Assist in ensuring that the service makes the most efficient and effective use of developments in IT.

· Keep up to date with organisational developments within the Irish Health Service.

The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office.

Eligibility Criteria

Qualifications and/ or experience

Candidates must have at the latest date of application:

1. Professional Qualifications, Experience, etc

(a) Eligible applicants will be those who on the closing date for the competition:

(i) Possess the National Diploma in Childcare awarded by awarded by Quality & Qualifications Ireland, (QQI) (Dearbhu Cáiliochta agus Cáiliochtai Éireann) (formerly HETAC)/DIT.

OR

(ii) Possess the National Diploma in Applied Social Care Studies awarded by awarded by Quality & Qualifications Ireland, (QQI) (Dearbhu Cáiliochta agus Cáiliochtai Éireann)/DIT.

OR

(iii) Possess the Diploma in Social Care awarded by awarded by Quality & Qualifications Ireland, (QQI) (Dearbhu Cáiliochta agus Cáiliochtai Éireann) (formerly HETAC)//DIT.

OR

(iv) Possess the Diploma in Applied Social Studies/Social Care from DIT.

OR

(v) Possess a BA (Ord) in Social Care Practice (Level 7 on the QQI framework).

OR

(vi) Possess Open Training College National Diploma in Applied Social Studies (Disability).

OR

(vii) Possess an equivalent qualification

OR

(viii) Be registered as a nurse in the General, Intellectual Disability or Psychiatric Division of the Register of Nurses kept by Bord Altranais agus Cnaimhseachais na hEireann (Nursing & Midwifery Board of Ireland) or be entitled to be so registered

AND

(b) Candidates must have 3 years experience of working with adults with intellectual disabilities.

AND

(c) Candidates must have a suitable standard of professional attainments.

AND

(d) Candidates must have the requisite knowledge and ability (including a high standard of suitability and management ability for the proper discharge of the duties of the office).

Health

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Character

Each candidate for and any person holding the office must be of good character.

Post Specific Requirements

Demonstrate depth and breadth of experience in Intellectual Disabilities as relevant to the role, including experience in a managerial and administrative capacity in a social care setting.

Demonstrate knowledge and experience of quality audit / assurance systems.

Demonstrate knowledge and experience of managing change in services with a focus on meeting presenting needs, wills and preferences.

Other requirements specific to the post

Access to appropriate transport to fulfil the requirements of the role. Participate in an on-call rota.

Skills, competencies and/or knowledge

Professional Knowledge / Experience

Demonstrates:

· Sufficient professional knowledge to carry out the duties and responsibilities of the role including, but not limited to:

Ø Awareness of policy, legislative and professional requirements to ensure an appropriate standard of service delivery (e.g. a working knowledge of the Children First Guidelines, Health Act 2007 (Care and support of residents in designated centres for persons (Children and Adults with Disabilities) Regulations 2013 S.I. No 367 of 2013, HIQA standards and requirements as related to the function of the role).

Ø Knowledge of Person Centred Planning and working with key workers within the service in developing person centred care plans.

Ø An understanding of the root causes of challenging behaviour and how best to respond to same.

Ø An in-depth knowledge of life-span development.

· Knowledge of risk assessment and the implementation of general risk assessments e.g. using Armidillo-S and the SSKAAT-R forensic risk assessments

· An understanding of theory and practice in the delivery of care to the client group

· An understanding of therapeutic approaches relevant to the client group based on established best practice

Planning and Managing Resources

· Demonstrates evidence of effective planning and organising skills including awareness of resource management and importance of value for money

· Demonstrates an ability to manage deadlines and multi-task effectively as part of daily workload management

· Foresees potential problems or competing priorities and takes appropriate action to ensure service standards don’t suffer / deadlines are met

· Takes responsibility for the achievement of delivery targets by regularly monitoring, recording and reporting performance statistics / information

Leadership & Team Management Skills

· Demonstrates leadership and team management skills

· Actively promotes multidisciplinary team working

· Empowers staff by appropriately delegating responsibility and authority

· Adapts leadership style to suit the demands of the situation and the people involved

· Motivates staff towards the provision of a quality service

Problem Solving & Decision Making

· Gathers information from enough sources and other people to make well-founded decisions

· Formulates, articulates and demonstrates sound reasoning / synthesises and analyses information available

· Regularly quantifies and evaluates activities against plans and takes timely action to correct potential difficulties

· Makes decisions in a transparent manner by involving and empowering others where appropriate

Commitment to Providing a Quality Service

· Demonstrates commitment to assuring high standards and strives for a person centred service

· Recognises the service user as expert through experience and promotes the involvement of the service user in care planning, decision-making and service development as appropriate

· Provides a flexible service, is adaptable and promotes innovation in approach to service user care

· Demonstrate commitment to continuing professional development

Communication & Interpersonal Skills

· Demonstrates excellent communication skills (verbal & written) including active and empathetic listening skills.

· Maintains a professional relationship in all communications, treating others with dignity and respect

· Works collaboratively with the client and other relevant individuals to understand and establish expectations and desired outcomes

· Demonstrate ability to effectively influence others / negotiate with others

· Demonstrate ability to effectively build and maintain relationships including the ability to work with multi-disciplinary team members

Campaign Specific Selection Process

Ranking/Shortlisting / Interview

A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements.

Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process.

Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation.

Diversity, Equality and Inclusion

The HSE is an equal opportunities employer.

Employees of the HSE bring a range of skills, talents, diverse thinking and experience to the organisation. The HSE believes passionately that employing a diverse workforce is central to its success – we aim to develop the workforce of the HSE so that it reflects the diversity of HSE service users and to strengthen it through accommodating and valuing different perspectives. Ultimately this will result in improved service user and employee experience.

The HSE is committed to creating a positive working environment whereby all employees inclusive of age, civil status, disability, ethnicity and race, family status, gender, membership of the Traveller community, religion and sexual orientation are respected, valued and can reach their full potential. The HSE aims to achieve this through development of an organisational culture where injustice, bias and discrimination are not tolerated.

The HSE welcomes people with diverse backgrounds and offers a range of supports and resources to staff, such as those who require a reasonable accommodation at work because of a disability or long term health condition.

For further information on the HSE commitment to Diversity, Equality and Inclusion, please visit the Diversity, Equality and Inclusion web page at https://www.hse.ie/eng/staff/resources/diversity/

Code of Practice

The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA).

The CPSA is responsible for establishing the principles that should be followed when making an appointment. These are set out in the CPSA Code of Practice. The Code outlines the standards that should be adhered to at each stage of the selection process and sets out the review and appeal mechanisms open to candidates should they be unhappy with a selection process.

The CPSA Code of Practice can be accessed via https://www.cpsa.ie/.

The reform programme outlined for the Health Services may impact on this role and as structures change the Job Specification may be reviewed.

This Job Specification is a guide to the general range of duties assigned to the post holder. It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned.

Social Care Manager 1

Terms and Conditions of Employment

Tenure

The current vacancies available are permanent whole time.

The posts are pensionable. A Supplementary panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at “expression of interest” stage.

Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointments) Act 2004 and Public Service Management (Recruitment and Appointments) Amendment Act 2013.

Remuneration

The Salary scale for the post is of 01/06/2024:

€54,157, €55,328, €56,498, €59,618, €60,827, €62,028, €63,245

New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies.

Working Week

The standard working week applying to the post is to be confirmed at Job Offer stage.

HSE Circular 003-2009 “Matching Working Patterns to Service Needs (Extended Working Day / Week Arrangements); Framework for Implementation of Clause 30.4 of Towards 2016” applies. Under the terms of this circular, all new entrants and staff appointed to promotional posts from Dec 16th, 2008 will be required to work agreed roster / on call arrangements as advised by their line manager. Contracted hours of work are liable to change between the hours of 8am-8pm over seven days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement (Implementation of Clause 30.4 of Towards 2016).

Annual Leave

The annual leave associated with the post will be confirmed at Contracting stage.

Superannuation

This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on the 01st January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31st December 2004

Age

The Public Service Superannuation (Age of Retirement) Act, 2018* set 70 years as the compulsory retirement age for public servants.

* Public Servants not affected by this legislation:

Public servants joining the public service or re-joining the public service with a 26 week break in service, between 1 April 2004 and 31 December 2012 (new entrants) have no compulsory retirement age.

Public servants, joining the public service or re-joining the public service after a 26 week break, after 1 January 2013 are members of the Single Pension Scheme and have a compulsory retirement age of 70.

Probation

Every appointment of a person who is not already a permanent officer of the Health Service Executive or of a Local Authority shall be subject to a probationary period of 12 months as stipulated in the Department of Health Circular No.10/71.

Protection of Children Guidance and Legislation

The welfare and protection of children is the responsibility of all HSE staff. You must be aware of and understand your specific responsibilities under the Children First Act 2015, the Protections for Persons Reporting Child Abuse Act 1998 in accordance with Section 2, Children First National Guidance and other relevant child safeguarding legislation and policies.

Some staff have additional responsibilities such as Line Managers, Designated Officers and Mandated Persons. You should check if you are a Designated Officer and / or a Mandated Person and be familiar with the related roles and legal responsibilities.

For further information, guidance and resources please visit: HSE Children First webpage.

Infection Control

Have a working knowledge of Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.

Health & Safety

It is the responsibility of line managers to ensure that the management of safety, health and welfare is successfully integrated into all activities undertaken within their area of responsibility, so far as is reasonably practicable. Line managers are named and roles and responsibilities detailed in the relevant Site Specific Safety Statement (SSSS).

Key responsibilities include:

• Developing a SSSS for the department/service[1], as applicable, based on the identification of hazards and the assessment of risks, and reviewing/updating same on a regular basis (at least annually) and in the event of any significant change in the work activity or place of work.

• Ensuring that Occupational Safety and Health (OSH) is integrated into day-to-day business, providing Systems Of Work (SOW) that are planned, organised, performed, maintained, and revised as appropriate, and ensuring that all safety related records are maintained and available for inspection.

• Consulting and communicating with staff and safety representatives on OSH matters.

• Ensuring a training needs assessment (TNA) is undertaken for employees, facilitating their attendance at statutory OSH training, and ensuring records are maintained for each employee.

• Ensuring that all incidents occurring within the relevant department/service are appropriately managed and investigated in accordance with HSE procedures[2].

• Seeking advice from health and safety professionals through the National Health and Safety Function Helpdesk as appropriate.

• Reviewing the health and safety performance of the ward/department/service and staff through, respectively, local audit and performance achievement meetings for example.

Note: Detailed roles and responsibilities of Line Managers are outlined in local SSSS.

[1] A template SSSS and guidelines are available on the National Health and Safety Function, here: https://www.hse.ie/eng/staff/safetywellbeing/about%20us/

2 See link on health and safety web-pages to latest Incident Management Policy