CHW Home Support Resource Manager Supplementary
Job Title and Grade
Home Support Resource Manager
(Grade Code 6584)
Campaign Reference
CHW046-HSRM-2024
Closing Date
Friday 2nd August 2024 at 12 Noon
Please note late applications will not be accepted
Proposed Interview Date(s)
As soon as possible following the closing date
Taking up Appointment
A start date will be indicated at job offer stage.
Organisational Area
Community Healthcare West
Location of Post
Older Persons Services, Galway/Roscommon/Mayo
There are currently 2 permanent posts available in
· CHO2 Galway (City East) Home Support Department (Ballybrit)
· CHO2 Galway Loughrea Home Support Department
A supplementary panel 4 may be formed as a result of this campaign for Older Person Services, Community Healthcare West from which current and future, permanent and specified purpose vacancies of full or part-time duration in the geographical areas of Galway/Roscommon/Mayo may be filled.
Please note that there are existing panels in place for CHO2 Home Support Resource Manager within the Galway/Roscommon/Mayo area. The existing panels will take precedence over supplementary panel 4 created through this campaign for any future temporary/permanent posts that arise.
Informal Enquiries
Cepta Smyth, Home Support Manager. Phone: 091-546062
Email: cepta.smyth@hse.ie
Rosaleen Flanagan, Home Support Manager. Phone: 087 9077663
Email: Rosaleen.flanagan@hse.ie
Details of Service
The home support service is an integral part of the delivery of primary care services.
Health Care Support Assistants deliver vital support services to people living in the community or returning to live in the community.
Reporting Relationship
The post holder will:
· Report directly to the Home Support Manager for the area.
Purpose of the Post
The post holder will manage the delivery of the Home Support Service to clients within a defined geographical area. He/she will work closely with members of the multidisciplinary team to ensure that services are delivered in an integrated manner.
The post holder will manage a team of Health Care Support Assistants in the specific geographical area to which s/he has been assigned.
In addition, the Home Support Resource Manager will support the delivery, co-ordination and development of the Home Support Service.
Principal Duties and Responsibilities
The following are the principal duties and responsibilities of the Home Support Resource Manager:
- To supervise, co-ordinate and support the work of Health Care Support Assistants assigned to him/her.
- To participate as a member of the primary and social care network and support Health Care Support Assistants in their role as members of primary care teams.
- To work with team members in developing home support services.
- To arrange induction and ongoing training for Health Care Support Assistant staff members (when applicable) to ensure the delivery of a quality service.
- To identify on the training needs of Health Care Support Assistants and participate in training programmes as required.
- To allocate a Home Support Service to an individual in accordance with the Standard Operating Procedure for Home Help Coordinator in operation within the Home Support Department.
- To liaise with health professionals and voluntary organisations as necessary.
- To convey as appropriate to other professions, concerns reported by the Health Care Support Assistant in relation to the client’s condition.
- To assist in the recruitment of Health Care Support Assistants as required.
- To keep and maintain appropriate records of clients in receipt of home support service.
- To keep and maintain appropriate records in relation to all staff assigned to him/her including salaries, annual leave, sick leave, etc.
- To prepare, certify and approve pay sheets and travelling expenses.
- To implement all aspects of Health Care Support Assistants Contracts in accordance with the WRC Agreement 2017.
- To manage the contracted hours of Health Care Support Assistants.
- To certify invoices for all external care contracted by Home Support Resource Managers.
- To complete Risk Assessments as appropriate.
- To have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards.
- To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.
- To work as part of the Management Team in the implementation of change as appropriate.
The Job Specification is not intended to be a comprehensive list of all duties involved and consequently the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
Eligibility Criteria
Qualifications and/ or experience
Candidates must on the latest date for receipt of completed application forms for the post possess:
1. Professional Qualification, Experience etc.
(a) Have obtained such a standard of education as to enable him/her to discharge the duties of the post satisfactorily
and
(b) Demonstrate relevant management ability and experience within a health or social services setting
and
(c) Possess the requisite knowledge, ability and experience to fulfil the duties of the post.
2. Health
Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
3. Character
Each candidate for and any person holding the office must be of good character.
Post Specific Requirements
· Demonstrate depth and breadth of experience in the effective management of staff, as relevant to the role.
· Experience of working collaboratively with multiple internal and external stakeholders, e.g. service users and service providers.
· Significant experience of implementing and managing complex change or quality improvement projects.
· Experience of using multiple online platforms, e.g. Web Ex, MS Teams, and other related platforms.
Other requirements specific to the post
· Flexibility in relation to working hours to ensure deadlines are met.
· Access to appropriate transport to fulfil the requirements of the role as the post will involve travel.
Skills, Competencies and/or Knowledge
Candidates must demonstrate:
Professional Knowledge & Experience
· Excellent MS Office Skills to include, Word and Excel
· An understanding of the Irish Health Service and Health Reform including new health regions and reform of Home Support to include Regulations and HIQA Standards.
· Significant experience in effective operational problem solving utilising an inclusive approach which fosters learning and self-reliance amongst teams.
· Knowledge and experience relevant to the role as per duties and responsibilities, eligibility criteria and post specific requirements of the role.
· Ability to work in line with relevant Policies and Procedures.
· Commitment to developing own professional knowledge and expertise.
Planning & Managing Resources
· Strong planning and organising skills including, structuring and organising own work- load and that of others effectively.
· The ability to take responsibility and be accountable for the delivery of agreed objectives.
· A logical and pragmatic approach to workload, delivering the best possible results with the resources available.
· Challenges processes to improve efficiencies where appropriate, is committed to attaining value for money.
Commitment to a Quality Service
· Evidence of proactively identifying areas for improvement and the development of practical solutions for their implementation.
· Demonstrate evidence of practicing and promoting strong focus on delivering high quality customer service and an awareness and appreciation of service user.
· Ensure attention to detail and a consistent adherence to Procedures and Standards within area of responsibility.
· Embraces and promotes the change agenda, supporting others through change.
· Demonstrate flexibility and initiatives during challenging times and ability to persevere despite setbacks.
Team Working and Leadership Skills
· The ability to lead the team by example, coaching and supporting individuals as required.
· The ability to work with the team to facilitate high performance, developing clear and realistic objectives.
· The ability to address performance issues as they arise.
· Flexibility and willingness to adapt, positively contributing to the implementation of change.
· The ability to work as part of a team in establishing a shared sense of purpose.
Evaluating Information, Problem Solving & Decision Making
· Demonstrate numeracy skills, an ability to analyse and evaluate information, considering a range of critical and complex factors in making effective decisions. Recognise when it is appropriate to refer decisions to a higher level of management.
· Demonstrate initiative in the resolution of complex issues/problem solving and proactively develop new proposals and recommend solutions.
· Ability to confidently explain rationale behind decisions when faced with opposition.
Communications & Interpersonal Skills
· Demonstrate excellent communication and interpersonal skills in order to deal effectively with a wide range of stakeholders.
· The ability to present information clearly, concisely and confidently when speaking and in writing.
· The ability to build and maintain relationships with colleagues and other stakeholders to assist in performing the role.
In addition, candidates must:
· Demonstrate a comprehensive understanding of the Irish Health system and structures.
· Have an understanding of legislation relevant to the role e.g. Health and Safety, Employment Legislation.
· Have good IT skills, Word, Excel, e-mail.
Campaign Specific Selection Process
Ranking/Shortlisting / Interview
A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements.
Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process.
Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation.
Code of Practice
The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The Code of Practice sets out how the core principles of probity, merit, equity and fairness might be applied on a principle basis. The Code also specifies the responsibilities placed on candidates, facilities for feedback to applicants on matters relating to their application when requested, and outlines procedures in relation to requests for a review of the recruitment and selection process and review in relation to allegations of a breach of the Code of Practice. Additional information on the HSE’s review process is available in the document posted with each vacancy entitled “Code of Practice, Information for Candidates”.
Codes of practice are published by the CPSA and are available on www.hse.ie/eng/staff/jobs in the document posted with each vacancy entitled “Code of Practice, Information for Candidates” or on www.cpsa.ie.
The reform programme outlined for the Health Services may impact on this role and as structures change the job description may be reviewed.
This job description is a guide to the general range of duties assigned to the post holder. It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned.
Home Support Resource Manager- Supplementary Panel 4
Terms and Conditions of Employment
Tenure
There are currently 2 permanent posts available in
· CHO2 Galway (City East) Home Support Department (Ballybrit)
· CHO2 Galway Loughrea Home Support Department
The post is pensionable. A supplementary panel 3 may be created from which current and future permanent and specified purpose vacancies of full time or part time duration may be filled.
Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointment) Act 2004.
Remuneration
The salary scale for the post (as at 01/06/2024) is: €57,677-€59,085-€60,732-€62,384 €64,042-€65,522-€67,030-€68,497-€69,954-€72,461-€74,978LSIs
Working Week
The standard working week applying to the post is to be confirmed at Job Offer stage.
HSE Circular 003-2009 “Matching Working Patterns to Service Needs (Extended Working Day / Week Arrangements); Framework for Implementation of Clause 30.4 of Towards 2016” applies. Under the terms of this circular, all new entrants and staff appointed to promotional posts from Dec 16th 2008 will be required to work agreed roster / on call arrangements as advised by their line manager. Contracted hours of work are liable to change between the hours of 8am-8pm over seven days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement (Implementation of Clause 30.4 of Towards 2016).
Annual Leave
The annual leave associated with the post is to be confirmed at Job Offer stage.
Superannuation
This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on the 01st January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31st December 2004.
Probation
Every appointment of a person who is not already a permanent officer of the Health Service Executive or of a Local Authority shall be subject to a probationary period of 12 months as stipulated in the Department of Health Circular No.10/71.
Protection of Persons Reporting Child Abuse Act 1998
As this post is one of those designated under the Protection of Persons Reporting Child Abuse Act 1998, appointment to this post appoints one as a designated officer in accordance with Section 2 of the Act. You will remain a designated officer for the duration of your appointment to your current post or for the duration of your appointment to such other post as is included in the categories specified in the Ministerial Direction. You will receive full information on your responsibilities under the Act on appointment.
Infection Control
All HSE employees must have a working knowledge of Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards
Health & Safety
It is the responsibility of line managers to ensure that the management of safety, health and welfare is successfully integrated into all activities undertaken within their area of responsibility, so far as is reasonably practicable. Line managers are named and roles and responsibilities detailed in the relevant Site Specific Safety Statement (SSSS).
Key responsibilities include:
· Developing a SSSS for the department/service[1], as applicable, based on the identification of hazards and the assessment of risks, and reviewing/updating same on a regular basis (at least annually) and in the event of any significant change in the work activity or place of work.
· Ensuring that Occupational Safety and Health (OSH) is integrated into day-to-day business, providing Systems Of Work (SOW) that are planned, organised, performed, maintained and revised as appropriate, and ensuring that all safety related records are maintained and available for inspection.
· Consulting and communicating with staff and safety representatives on OSH matters.
· Ensuring a training needs assessment (TNA) is undertaken for employees, facilitating their attendance at statutory OSH training, and ensuring records are maintained for each employee.
· Ensuring that all incidents occurring within the relevant department/service are appropriately managed and investigated in accordance with HSE procedures[2].
· Seeking advice from health and safety professionals through the National Health and Safety Function Helpdesk as appropriate.
· Reviewing the health and safety performance of the ward/department/service and staff through, respectively, local audit and performance achievement meetings for example.
Note: Detailed roles and responsibilities of Line Managers are outlined in local SSSS.
[1] A template SSSS and guidelines are available on the National Health and Safety Function/H&S web-pages
[2]See link on health and safety web-pages to latest Incident Management Policy
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