Casual Duty Officer

Salary: £13.02 per hour for all hours worked JOB PURPOSE: The Market Place Theatre & Arts Centre is one of the Council’s flagship cultural venues. The venue has a 393-seat auditorium, 100-seat studio theatre, 2 exhibition spaces and a number of multi-purpose workshop rooms. The centre attracts over 50,000 people to performances and participative workshops each year. As a Casual Duty Officer, a customer facing and focused position, you will act as a first point of contact for the venue, responding to customer enquiries by establishing facts and requirements and by providing high quality advice and information ensuring that the customer’s needs are met or they are signposted to the correct service area in an effective and courteous manner. You are responsible for implementing procedures to ensure the safety of customers, visitors and staff. The post holder will require a high level of customer service, ability to deal with and resolve issues using personal and professional judgement, building relationships at all levels and promoting the profile of The Market Place Theatre and Arts Centre. You will also be expected to demonstrate an understanding and personal commitment to the organisation’s vision, values and goals. MAIN DUTIES AND RESPONSIBILITIES 1. Have shift responsibility for the venue including supervision of staff and ensuring all relevant procedures are carried out appropriately. 2. Act as principal point of contact for customers attending The Market Place Theatre and Arts Centre. 3. Deal with all complaints / accidents / incidents as required ensuring that appropriate records are kept and passed on to The Market Place Management team. 4. Supervise Front of House & cleaning staff on performance evening ensuring that the venue is kept in a suitable manner for customers and other visitors. 5. Liaise with technical team, bar operator staff, incoming companies & performers, following in-house policies & procedures to ensure smooth operation of performances. 6. Adhere to and actively implement all in-house Health & Safety policies & procedures to ensure the safety of all staff, incoming companies and customers. 7. Cash management of programme & merchandise sales, including end of shift reconciliations. 8. Be responsible for security, fire and building alarm systems and to oversee evacuation of the venue in the event of any emergency, including liaison with emergency services. 9. Act as a key holder and be responsible for the opening up and closing of the facility. 10. Input end of shift information to relevant systems. 11. Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post.

In addition to the standard pre-employment checks this position will also be subject to receipt of a satisfactory Basic AccessNI check. Qualifications

• 5 GCSEs (Grades A – C) or equivalent/ comparable including Mathematics and English Language

** Applicants must list all subjects, grades & level attained

Experience

• One year’s experience of working with the public in a customer-facing environment;
• Six months’ cash handling experience;
• One year’s experience of supervising staff;
• Six months’ experience of implementing safety policies.

Key skills, knowledge and attributes

• IT literate to include proficiency in MS Office packages – Word, Excel, Outlook, etc;
• Excellent interpersonal skills;
• Ability to communicate clearly;
• Ability to work on own initiative;
• Problem solving skills.

Working Arrangements/Flexibility

Hours will be offered on an ‘as and when required’ basis only and will vary according to requirements.

Continuing offers of work whilst on this register will be conditional on satisfactory performance and availability.

Preference will be given to candidates who can provide the highest degree of availability.

Regular hours cannot be guaranteed and payment will be made for hours worked only.