Car Parks Operative

Job Description

An exciting opportunity has arisen to join the Cork Airport Team on a thirty-hour per week contract for a period of 9 months. Car Park Team Operative/Customer Services Support is part of the Car Park services team that provide safe & secure access to and use of parking facilities for the general public.

The role supports a wide variety of functions including customer focus, financial balances, online systems management & trolley management. It is a wide-ranging role which supports other departments within the business when required.

Responsibilities

Key Areas of Responsibility

• Ensure access and egress to all Car Parks.

• Daily cash and electronically transfer funds reconciliations adhering to audit guidelines.

• Daily float checks and cash top up if required.

• Assisting with GSLS cash collection escorts.

• Management of the annual long stay cards.

• Maintain Car Park vehicle check lists and report any maintenance issues.

• Car Park capacity management, including redirecting as well as opening/closing as directed by Car Park Team Lead or Car Park Supervisor.

• Deliver reports from company business intelligence and data analysis system.

• Daily checks of all forecourt traffic management equipment especially vehicle automatic number plate recognition cameras to capture forecourt entries.

• Responsibility for reporting all faults through the appropriate channels and assist to return to service where possible.

• Manage and maintain lost and found section.

• Meet, greet, and assist car park customers and maintain customer service standards to deliver customer satisfaction.

• Deal with all queries whether phone, email or online in a pleasant, informative, and timely manner.

• Process damaged tickets in line with Company policy.

• Trolley Management.

• Battery starts for Car Park customers.

• Reporting to Airport Police any unauthorised parking on campus.

• Supporting Winter Operations Plan.

• Assist with any special planned events e.g., annual vintage car show, essential maintenance.

• Liaise with Communications team if advising of any Car Park issues or capacity constraints.

• Support Airport Duty Manager (ADM) or Airport Management when requested.

• Supporting Airport Search Unit in Passenger Screening area by divesting when required.

Qualifications

Strong customer service skills.

Proven ability to make customer centric decisions.

Experience working in a customer service driven organisation is desirable.

Excellent communication and interpersonal skills.

Strong work ethic, good organisational skills with the ability to prioritise.

Excellent standard of spoken English, a second language is desirable.

Possession of a full driving license is desirable.

Good PC skills (intermediate level) an advantage.

Available to work shifts across 24/7 roster.

Commitment to daa values.