Car Park Supervisor

MAIN DUTIES

• Dealing with customer attending events and annual customer, resolving problems and delivering excellent customer service and BEET.

• Maintaining a 1500 space car park including, the office area, pay and barrier equipment and consumables, surfaces and boarder areas are clean, tidy and maintained to the highest standard.

• Supervising 3rd party contract staff during busy events, ensure customer interact is at the required level to deliver BEET, directing and helping priorities duties.

• Operate the car park to the highest standards, logging faults and implementing a follow up procedure

• Completing a range of cash handling and administrative duties including updating and maintaining the carpark computer management system, issuing and updating passes and processing payments.

• Producing regular and ad hoc reports using the car park computer management system

• Operating CCTV camera to oversee carpark areas at the Odyssey complex

• Monitor and Respond to the Customer Relationship Management (CRM) system in relation to compliments, complaints and general queries.

• Driving within Odyssey site [if licence allows.]

• Any other duties as requested by your Line Manager

All OTC staff are expected to:

• Maintain excellent working relationships with other staff and volunteers.

• Ensure the delivery of BEET to all our customers and be committed to the Odyssey ethos and objectives.

• Be committed to and work in accordance with our Safeguarding, Health & Safety, Equality and other established policies and procedures.

• Be flexible undertake such other duties that may be required including working evenings, weekends and public holidays, if required.

SELECTION CRITERIA

Essential Criteria

• A minimum of 1 years’ experience in a similar role maintaining a busy municipal space

• Experience of delivering excellent customer service

• An ability to work without supervision directing external contractors

• Be flexible working over a 7-day rota with unsociable hours to meet the requirements of the role

• Working outdoors in all weather conditions

Desirable Criteria

• SIA Licence

• A licence for driving a short wheeled base van.

Salary

£25,500 per annum

Benefits

The Odyssey Group has a range of benefits which it offers to full and part time staff .

• Free car parking.

• 33% Discount in the W5 cafe, including coffee and 10% discount in the W5 shop.

• Complimentary tickets to Belfast Giants and friends and family access to W5.

• Holidays commence at 31 days per year rising to 34 [pro rata for part time staff.]

• Company paid social events.

• Contributory pension scheme, life assurance and paid sickness benefit.

• A comprehensive health cash plan plus Winter Flu Vaccination Scheme.

• Salary Sacrifice including pensions, holiday and cycle to work schemes.