Cafe Supervisor

Main purpose of the role:,, ,
Ensure the caf operates efficiently and effectively and provides our customers with the very best customer service and Frank and Honest offering at all times. ,Support delivery on key caf targets (sales and profitability) through effective,supervision of people and operations.

The ideal candidate will have/be:,, ,
€ Minimum 2 years€,, supervisory experience within retail or hospitality
€ Barista experience is an advantage
€ Passion for coffee and ability to inspire customers
€ Excellent communication skills
€ Highly driven with a strong work ethic
€ A strong understanding of how to achieve KPIs and targets
€ Commerciality and brand awareness

Main Duties:
€ Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
€ Ensure that the caf is run in accordance with all standards required by Frank and Honest including the policies, procedures, instructions and guidelines set out in the operations manual
€,Supervise and,ensure the smooth running of the caf by prioritising and delegating the workload appropriately
€ Support the monitoring and,achievement,of,sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with the store owner
€ Carry out a stocktake on a monthly basis
€ Support the control and monitor all food, beverage, labour and overhead costs for the caf
€ Take full responsibility for health and safety in the caf
€,Support,the training of,all employees on,coffee preparation, cash handling, customer service, Health & Safety, HACCP and any other training that may be required
€ Manage employee rostering and annual leave
€ Support the creation of,a marketing plan for the caf in line with Frank and Honest guidelines
€ Actively promote the range and upsell and ensure that the same is delivered by the team