Cafe Manager

Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food and fashion retailing. We have stores in Ireland, Northern Ireland and Spain and are expanding our service and product offer all the time.

At Dunnes Stores, we pride ourselves in delivering outstanding service and quality products whether it is food or fashion. We strive for excellence in all that we do, be it our award winning Simply Better Food range, our Baxter and Greene Market Deli or our collaborations with some of Irelands best Fashion and Homewares designers. Dunnes Stores offers a unique opportunity to work alongside one of the most dynamic retailers in Ireland.

As well as our ever-evolving product range and outstanding service, Dunnes Stores offers customers in-house Hospitality in selected stores throughout Ireland, Northern Ireland and Spain. Our cafés offer customers all the homely classics as well as quality coffee, tasty treats all in our newly refurbished in-store cafés.

We are looking to recruit experienced catering managers to join the team in one of our coffee shop operations. This is an exciting opportunity for an experienced and enthusiastic individual to join a dynamic team in a competitive and fast-paced retail environment. The primary job function of the café manager is to take accountability for the café, ensuring the delivery of exceptional customer care and operational standards to maximise sales and profitability whilst maintaining costs.

The successful candidate will be involved in developing the business and motivating their team. They must be self-motivated and enthusiastic and have the ability to provide an excellent level of customer service with attention to detail.

The successful candidates will be self-motivated, enthusiastic and committed to providing an excellent level of customer service with attention to detail. Previous experience working with coffee is essential, while experience managing a similar operation is preferable.

Key Responsibilities:

• To lead the standard of coffee quality, customer service and presentation in the unit and provide constant supervision in all areas.
• Develop and maintain excellent communication skills with Senior Management in the store.
• Provide a fast, friendly and efficient level of customer service.
• Operate a 3 Group manual / semi-automatic coffee machine and set up / maintain the grinder throughout the day.
• Ensure that espresso shots and milk are prepared to a consistently high standard.
• Prepare and assist with food preparation, setting up counters and merchandising the Kiosk with full responsibility of all products from the point of entry to exit.
• Develop an efficient cleaning schedule to ensure the regular and systematic cleaning of the coffee machine and equipment in the Kiosk, ensuring that hygiene and food safety standards are adhered to.
• To monitor and deliver the HACCP programme while ensuring that food safety, food presentation, hygiene and quality standards are adhered to.
• Place product orders with agreed suppliers on a daily / weekly basis and be responsible for the control of waste in the unit.
• To adhere to specifications, standards and procedures while at work and to ensure that staff comply with company policy and procedures.
• Provide ongoing staff training and continuously motivate and develop the skills of team.
• Plan and implement an efficient work schedule for the Kiosk in order to ensure job rotation and flexibility of all staff while maximising their productivity.
• Dealing with any problems as they arise and reporting to Store Management.
• Undertake any practical duties which may arise in an emergency to ensure the smooth running of the Kiosk.

Requirements:

• An advanced level of English is required and a professional and polite manner is essential.
• Barista skills, with a knowledge and understanding of coffee.
• Flexible to work up to 5 days over 7.
• Experience using a 3 group machine or similar.
• Experienced and trained on HACCP and Food Safety.
• Excellent communication and interpersonal skills with a strong desire to work with coffee.
• Flexible with the ability to work on own initiative as well as working as part of the team.

Dunnes Stores is an Equal Opportunities Employer.

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