Business Sales Support Team Member

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

Position Description

This is a combined sales and service role and the successful candidate will work within a dynamic team to deliver excellent service to business customers, achieve growth and retention sales targets in respect of retail electricity & gas products, and provide support to the CRM team.

Key Responsibilities

• Develop and manage relationships with internal and external stakeholders including customers, outsource partners, brokers, consultants, industry & regulatory bodies,CRMs and operational teams within Electric Ireland.

• Deliver timely and courteous customer service and communications to customers and stakeholders via phone, email and where appropriate face to face, in line with company policies, sale & marketing strategy and brand values.

• Issuing electricity and gas sales quotations to customers, assisting with customer retention campaigns and generating customer reports.

• Responding to customer & stakeholder queries in relation to electricity & gas billing, payments, tariffs, contracts, change of tenancy, on-line systems, etc.

• Provide administrative support to the CRM team.

This position provides a unique opportunity to gain valuable experience across all functions of Electric Ireland as the Business Sales Support team works closely with Pricing, Operations, Finance and Marketing in addition to the wider Business Markets area.

Experience and Qualifications

Essential

• Either 3rd level qualification or equivalent work experience is essential.

• 2 years relevant work experience

• Good analytical and numerical skills with ability to work independently.

• Strong Microsoft Office skills particularly Excel.

• Attention to detail with ability to work to tight deadlines whilst maintaining accuracy.

• Ability to work as part of a team and provide support to other team members.

• A pro-active, enthusiastic and commercially focussed individual.

Desirable

• Ability to provide excellent Customer Service with a focus on meeting customer needs in line with Brand values.

• Negotiating and communicating with customers and stakeholders.

• Analysing data, problem solving and decision making.

• Planning and organising.

• Working on own initiative and as part of a team to achieve business objectives including successful achievement of sales and other targets.

• Attention to detail with ability to work to tight deadlines whilst maintaining accuracy.

• Innovation and creativity to adapt to changing environments or circumstances.

• Knowledge of retail and wholesale energy markets.

• Microsoft Office skills.

Location

Swift Square, Santry, Dublin 9 in line with ESB' Smart Working arrangements. 

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting to

Sales Support Team Leader.

Why Work with Us? 

• Opportunity to lead Ireland’s transition to net zero carbon future 

• Progressive, hybrid working model 

• Career development through mentoring and training

• Corporate Social Responsibility Opportunities 

• Sports and Social Clubs 

• Networking opportunities 

• Credit Union 

• Generous Pension 

• Access to staff well-being programmes 

• Generous parental leave entitlements 

• Strong values-based and inclusive culture

• Strong commitment to diversity, equity and inclusion

• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted 

Salary 

€32,000 - €38,500 depending on experience.