Branch Customer Advisor, Retail Banking

Branch Customer Advisor, Retail Banking, Fermoy

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Date: 23 Jul 2024

Location: Fermoy, IE, IE

Company: Allied Irish Bank

Role: Branch Customer Advisor, Retail Banking

Location: Fermoy, Co. Cork.

This role is being offered on a permanent, full-time basis.

About the Role:

At AIB, we back our customers to achieve their dreams and ambitions. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. Branch Banking is at the heart of all of this. Working as part of a diverse team you will have the opportunity to work closely with our customers face to face, delivering a more personalised customer experience. The opportunity with this role is to make a meaningful difference to our customer’s experience.

Key Responsibilities Include:

• Greet all customers who enter the Branch.
• Process payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands.
• Help customers to set up and maintain accounts.
• Deal with calls, emails and face-to-face enquiries.
• Promote financial products and services to customers.
• Guide customers to the correct colleague in regards to their financial queries.
• Help customers with the use of IT systems to update account details.
• General administration tasks.

You will need to show us that you can/have:

• Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise.
• Is passionate about delivering the best possible experience to our customers.
• ​​Works co-operatively with others across the organization to achieve shared objectives.
• Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.

What you will bring:

• Be responsible for driving an excellent customer experience and achieving agreed service standards, working with customers to provide suitable banking options.
• Have an innovative approach to your role, always seeking ways to make improvements or suggestions to create better solutions.
• You will need to show us that you can work effectively as part of a team.
• Take responsibility for your work and follow through on commitments.

Life at AIB

At AIB, we have a clear purpose - to back our customers to achieve their dreams and ambitions. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

We are committed to offering our colleagues choice and flexibility in how we work and live. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie.

If you feel you have what it takes, click apply and fill in the online application form. If you would like more information please contact the Talent Acquisition Team at careers@aib.ie

By when? Closing date is Tuesday, 6th August 2024

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

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