Billing Analyst

About This Role:

The vision is to develop a strong, professional and client orientated billing organisation delivering value to the business through managing the integrity of the e2e billing chain for all market segments and assuring the quality of customer billing experience.

Expectations From The Role:

Key Responsibilities 

• Manage processes for reference data changes e.g. rates, discounts & promotions

• Perform Bill Validation for the key billing systems

• Monitor suspended orders and calls / overdue unbilled charges etc.

• Run & monitor bill cycle volumes/values

• Resolve in a timely manner escalated Billing Queries

• Ensure appropriate controls are in place to minimise risk of billing errors

• Support Billing release deployments and ensure billing functionality supports anticipated customer needs

• Support Revenue Assurance function - Network Vs Billing/Switch to Bill

• Support billing projects

• Monitor bill production, print and post volumes/costs

• Bill Schedule management

• Bill Quality

• Customer Billing Complaints management

• Business Continuity

• Non Standard Billing

• Invoice reconciliation

Key Performance Indicators

• Timely execution of Billing reference data requests

• Bill timeliness

• Resolution of Bill Queries

• Billing Volume reconciliations

• Monitor Print & Postage Costs

• % of calls/orders in error

Requirements For A Successful Application:

Competency Profile 

Business Competencies & Levels

• Customer Focus (3)

• Results Focus (3)

• Business Focus (3)

• Problem Solving (3)

People Competencies & Levels

• Influencing & Winning Commitment (3)

• Leadership (2)

• Interpersonal Skills (3)

Qualifications, Knowledge & Experience

• Good of knowledge of billing systems and processes and control essential.

• Strong analytical skill set

• Telecoms industry experience an advantage

• Proficient in Microsoft office

• Strong experience in large excel datasets

• SQL experience an advantage

• Business/technical degree desirable

Others:

Supervising Manager

• Head of Group Billing

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