BB UK Service Improvement Specialist

B2B UK Service Improvement Specialist

This role is part of the B2B UK Services team in Limerick and reports to the B2B UK Account Relationship Manager ROI & UK.

Following on from the success in 2022 where we launched a new service offering supporting the B2B UK customer base. With further growth expected and a planned migration of CRM systems we have added a new role to this growing team. The role of B2B UK Service Improvement Specialist, will be to influence, execute and embed change within the service teams.
In this role, you will need to be aware of all upcoming changes to systems, processes and policy that arise through ongoing and new projects. You will be the gatekeeper for service in ensuring these are fit for purpose. This role will also be responsible for ensuring cross functional teams keep Service and the Customer to the fore in advance of any changes that require implementation. You will be expected to meet objectives and key deadlines in order to ensure the seamless integration and employee adaption targets are met.

What else it involves

• Coordinating with other departments to ensure that all changes are implemented smoothly and efficiently.
• Oversee digital migration project, attend programme meetings, highlight, deliver and seek resolution on issues as they arise.
• Creating reports summarising the results of the change process to identify areas for improvement in future projects.
• Developing and implementing communication plans to inform employees of upcoming changes with key stakeholder input.
• Developing and implementing programme of work to help employees become comfortable with new processes with key stakeholder input.
• Collaborate with all stakeholders to drive positive ‘one team’ ways of working.
• Identify gaps in our processes, ways of working and define, drive and deliver actions to make improvements.
• Involvement in key initiatives (design, plan, implement, review) and participate in other programs across the team as required.
• Prepare & deliver presentations for assigned initiatives.

Skills we're looking for

• Excellent organisation skills, ability to work under pressure and manage priorities to timelines.
• Proven ability to drive projects – plan, implement, review and meet deliverables in a fast-paced environment.
• Energetic, flexible, adaptable, change oriented.
• Curious to understand how things work and how they could be even better.
• Ability to co-ordinate multiple stakeholders, requirements and priorities.
• High level of personal resilience, able to remain highly effective and flexible in changing business circumstances.
• Strong customer focus and employee experience mind-set.
• Excellent presentation and communication skills.
• Ability to work on own initiative.

Benefits of Working at Three

• Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based). Please see job description for the office location of this role.
• Competitive salary, annual performance bonus & pension contribution
• 25 days holidays plus 2.5 company days
• Annual Leave buy or sell (buy or sell up to 5 days AL each year)
• Healthcare Insurance through our flexible benefits programme
• Life assurance, phone & laptop, subsidized canteen
• Access to learning & development tools such as LinkedIn Learning
• Free on-site parking

There’s a lot more to us than meets the eye.
You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. 
Apply now at: https://www.three.ie/careers #Jobs

At Three, we are committed to equity, diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply!

If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!