BB Customer Executive, Contract

Tirlán

Tirlán, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands.

Tirlán owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition.

We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,300 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations.

We have an opportunity for a B2B Customer Exec to join our team on a fixed term contract!

In this role, you'll work closely with our network of ‘doorstep’ agents in supporting and training them using our MyMilkman.ie system.

Our direct-to-consumer ‘doorstep’ channel is essential to Tirlan’s growth, and we’re thrilled that over 80% of our agents have already made the switch to MyMilkman.ie, enjoying a positive experience along the way. Your role will be key in helping the remaining agents embrace this platform, ensuring they have the support and guidance they need to succeed.

If you’re passionate about helping others and love working in a dynamic environment, we’d love to hear from you!

Overview

This hands-on, busy role involves supporting our online agent community and providing technical assistance via the SAP ticketing system.

You’ll help agents transition to the MyMilkman system, deliver training, manage sensitive internal spreadsheets, prepare weekly reports, and track the B2B customer team's budget, uniforms, and leaflets.

With a mix of office work in Tirlan, Citywest, Dublin, remote work, and agent meetings you’ll collaborate closely with the B2B Customer Manager, Doorstep Team, and various stakeholders to enhance our services.

The ideal candidate will possess strong communication and people skills, be self-motivated, and have excellent computer literacy. A high proficiency in Excel, including V-Lookup and Pivot Tables, along with keen attention to detail, problem-solving and a strong ability to work on their own initiative, is essential.

Key Responsibilities:

• Train agents on the MyMilkman.ie platform – liaising with sales development managers
• Support to all agents through customer service system – identify and resolve any queries and give minor tech support on the MyMilkman.ie platform
• Work with new and existing agents on growing their customer base
• Agent round moves and exiting responsibilities
• Manage team spreadsheets & prepare weekly reports
• Admin support to the B2B Customer Manager
• Provide Agent Viability information to SDM’s when requested
• Weekly reporting to B2B Customer Manager
• Help maintain the budget plan

Key Requirements:

• Proven experience in a similar role with a minimum of 2 years’ experience
• Excellent customer service focus
• Excellent administration skills and attention to detail
• Strong verbal communication skills
• Strong computer/ technical skills including Intermediate/ Advanced level of Excel and Powerpoint. 
• Able to prioritize work and ability to multi-task
• Must be able and willing to travel to meet Agents/SDM’s when required
• Full drivers licence is a must

Possess for following characteristics:

• Results orientated, with a positive outlook, and a can do attitude
• Commercially focused, with a good understanding of sales metrics and customer retention
• Ability to collaborate but also work independently
• Is confident and credible dealing with peers and agents
• Builds rapport well
• Genuine and trustworthy

We offer

• Company car provided
• Hybrid work
• Free parking incl. EV charging - where applicable
• Bike to work Scheme
• Work/life balance and collaborative work culture
• Career progression opportunities

About us

Through our expertise in research and development, customer insights, food safety and state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market. Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment.

Commitment to Diversity & Inclusion We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth.

We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. 

Join our Talent Pool

Considering a new career in Tirlán but this isn’t the role for you? Join our talent community and sign up for job notifications at www.tirlan.com/careers

Tirlán is a values based organisation