B2B UK Service Executive

Here at Three, we’ve done things differently since day one.

We’re a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.Join us as a B2B UK Service Executive

We have an exciting new opportunity to support Three UK’s B2B customers in a growing market. The successful applicants will have demonstrated excellent customer service in a previous role. They will listen to the business customers to ascertain their needs, working tirelessly to provide a stellar customer experience.

To be successful within this role you should be customer-focused, detail oriented, efficient, results focused and professional. We are looking for someone motivated and tenacious. You’ll need to be happy keeping several plates spinning and be adaptable and resilient in a fast-paced workplace. In a team of like-minded people, your charm and friendly demeanour will keep customers happy. Bring us your character, warmth and attention to detail. These roles support the UK market and therefore you will need to be available to work in line with UK national holidays.What else it involves 

• Deliver high levels of performance, customer service and offer a professional experience.
• Provide an effective and efficient service to our customers via agreed service levels.
• Own the customer experience, always looking at Three through the eyes of the customer.
• Take ownership of customer issues and use initiative when problem solving - make things happen.
• Responsible for customer satisfaction in Three this is measured using NPS score.
• Add Value to customers existing packages to ensue they have the best solutions for their needs & business.

The skills we're looking for

• Contact Centre experience desirable.
• A self-starter who has a demonstrated capability and maturity to take ownership of their own development.
• Attention to detail and high work standards in support of accurate, flawless delivery.
• Able to manage high workloads & conflicting priorities.
• Strong administrative and reporting skills
• Excellent Interpersonal and communication skills - ability to communicate at all business levels.
• Strong problem-solving skills.
• Excellent organisation and time management skills.
• Experience in use of Salesforce desirable but not necessary.
• Able to handle the demands of a Queue based environment
• Strong sales skills with an ability to gain customer dedication in areas such as re-contracting, fixed selling and up-selling of additional service
• Flourishes with working in a team and supporting others to achieve goals
• Results based with a focus on customers and the delivery of sales and service KPI`s
• Ability to work with systems a bonus
• Good analytical skills
• Ability to work on own initiative
• Commercial awareness

Benefits of Working at Three

• Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office location in Castletroy, Limerick (3 days office based per week)
• Competitive €28,860 starting salary
• Sales leads commission structure (up to €250 per month)
• 10% completion bonus at end of the contract
• 5% equal employer pension contribution
• 25 days holidays plus 2.5 company days
• Annual Leave buy or sell (buy or sell up to 5 days AL each year)
• Private Healthcare Insurance through our flexible benefits programme
• Life assurance (worth four times basic salary)
• Mobile phone with unlimited employee plan provided
• Subsidized canteen
• Access to learning & development tools such as LinkedIn Learning and our internal learning platform
• Free on-site parking
• While this is a fixed term opportunity, successful candidates will have access to the internal careers portal after passing the probation period
• Exciting perks throughout the year with our sister companies e.g. Superdrug discount, and access to internal competitions to win tickets to events and gigs in 3 Arena, 3 Olympia etc

CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.