Assistant Staff Officer

The Housing Agency is seeking to fill an Assistant Staff Officer – Grade 4 vacancy on a permanent basis in its IT Team. This post is based in our offices in Dublin 2. The Housing Agency operate a Blended Working Policy.

Main Duties • Promote the effective use of ICT to support the business of the organisation. • Provide frontline IT support and training to members of the organisation - explaining complex technical information to a non-technical audience. • Support end users to maximise their use of the systems in place in the organisation. • Communicate effectively and confidently with end users and senior management • Assisting in managing the helpdesk tickets - track and update relevant service requests. • Ensuring that ICT issues are resolved or escalated to the proper resources to resolve in a timely manner with minimum disruption to the operational business areas. • Assisting in the development and roll out of ICT policies as required; ensuring that all IT security policies and procedures are adhered to. • Assisting to ensure that all ICT security policies and procedures are followed, maintained, and implemented correctly on servers and systems. • Monitoring of backup & replication. • Install and upgrade of desktops, laptops, network printers, and IoT devices. • Asset tagging. • Assisting in ensuring that the organisation operates the best security practices such as 2FA, digital signing, device encryption, mobile device management, and systems and networking monitoring. Firewall VPN management

Personal/Educational Requirements • A minimum of two year’s relevant experience in an IT role and/or have a relevant IT qualification

Desirable • Good working knowledge of Microsoft products (e.g. Office365/Microsoft365, Teams, SharePoint, OneDrive, Azure, OneNote) • Software installation, configuration, and lifecycle update management experience.

Competencies • Communication Skills - Excellent communication skills with the ability to develop and maintain good working relationships and communicate effectively with a wide range of audiences • Teamwork – Fosters a collaborative team-working environment, working as part of a team to ensure delivery of plans and schedules, sharing information and knowledge as appropriate • Organisational Skills – Able to plan, prioritise, organise and schedule work/tasks to ensure that they are completed on time and to specification • Problem Solving – Able to assess information regarding a problem, analyse the information and propose a solution • Specialist Knowledge - Good working knowledge of Microsoft Office365 / Microsoft365, Teams, SharePoint, OneDrive, OneNote Software installation, configuration, and lifecycle update management experience. Microsoft Endpoint Manager

Salary Scale – Assistant Staff Officer – Grade IV LA Scales €33,760 - €35,866 - €38,855 - €40,818 - €42,535 - €44,196 - €46,438 - €48,060 - €49,706 LSI 1 - €51,221 LSI 2 - €52,773

New entrants will be appointed on the first point of the scale in line with government policy. Different terms and conditions may apply if immediately before appointment you are a currently serving civil/public servant.

Eligibility to compete: Candidates should note that eligibility to compete is open to citizens of the European Economic Area (EEA). The EEA consists of the Member States of the European Union along with Iceland, Liechtenstein and Norway. Swiss citizens under EU agreements may also apply. To qualify candidates must be citizens of the EEA by the date of any job offer. Eligible candidates must be: a) A citizen of the European Economic Area. The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or Switzerland and has a stamp 4 visa Closing date for Receipt of Applications – Wednesday 7th August 2024 at 12:00 noon

Application Procedure • All sections of the application form must be completed, incomplete applications will not be considered for shortlisting. • Applications should be typed and submitted in PDF format to recruitment@housingagency.ie. • Applications will not be accepted under any circumstances after the closing date and time.

• Canvassing by or on behalf of the applicant will automatically disqualify. • All information must be provided on the formal application form. Additional information such as CVs, references, and certificates should not be attached to this form. Should the person recommended for appointment decline or having accepted the position relinquish it or if any additional vacancy arises, the Agency may, at its discretion, select and recommend another person for appointment on the results of the selection process.