Assistant Manager

GET TO KNOW US

In 2003, Barbara Boccara & Sharon Krief, entrepreneurs and creatives, took on the challenge of creating ba&sh and its ideal wardrobe where all women could express themselves with modernity, simplicity and chic. Ba&sh has always been driven by a bold spirit of sisterhood, the pillar of its motto "Born collective". With nearly 300 points of sale worldwide and a presence in more than 40 countries on all continents, ba&sh is experiencing rapid international expansion.

In May 2022, the brand welcomed the acquisition of a stake by the French fund HLD alongside the historical shareholders, thus continuing its ambitious development. A reference in "smart-fashion", ba&sh is at the forefront of innovation and is multiplying its responsible commitments. Much more than a brand, ba&sh is a dynamic company, which wishes to cover the social, environmental and societal issues of tomorrow through its BLOSSOM programme.

KNOW THE ROLE

The Assistant Manager supports the Manager in all their tasks and replaces them in case of absence. They are responsible for the general organisation of the point of sale and ensuring the internal regulations are complied with.

Tasks

•  “Super salesperson”:

Grow the turnover

• Welcome customers and understand their needs, guide them to suitable products and collections, deal with payment and encourage client loyalty.
• Participate in developing cross-channel: welcome customers, promote additional sales.
• Monitor the cash desks and, if necessary, do banking.
• Keep an eye on the POS’ sales indicators and help the manager with daily activity launches.
• 2nd Manager and coach
• Transmit knowledge and skills to the team and help the Manager with meetings.
• Motivate and stimulate the team’s appetite for developing sales.

Skills and action:

• Apply internal procedures and defined action plans and ensure they are respected.
• Ensure colleagues’ activities are co-ordinated and checked.
• Delegate tasks in a meaningful way, follow up and check how they have been carried out.
• Point of sale administration assistant manager
• Assist and monitor the manager for each of the following activities:
• Upkeep and merchandising.
• Keep the point of sale clean and attractive.
• Execute merchandising instructions and commercial operations according to the guidelines.

Stock management:

• Take delivery of and check parcels.
• Put away, or oversee the putting away of, products on the sales floor or in the stockroom.
• Put security tags on the articles and check both the tagging and that general security guidelines are respected.
• Monitor the merchandise against theft and ensure staff also monitor it.
• Organise rolling inventories.
• Be aware of the stock level, restocks, and shrinkage rate.

HR duties:

• Participate in recruitment.
• Establish schedules for the team and manage their working hours.
• Collect and pass on the necessary information for creating employment contracts and pay.

Brand ambassador

• They are responsible for the brand’s high end image both internally with employees (employer image) and externally.
• They must be an example for their team members at all times.

KNOW WHAT WE'RE LOOKING FOR

KPI & T/O:

• Average basket
• UPT
• DI rate (shrinkage)

Skills/Knowing how to get things done

• Have an in-depth knowledge of sales technique, the spontaneous approach, complementary sales and how to encourage customers to return.
• Know how to organise a point of sales according to Management’s strategy and recommendations.
• Know how to apply sales and management methods and have them respected.

Soft skills:

• Convincing
• Presents well
• Resilient and dynamic
• Is a good example and good teacher

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

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