Assistant Business Manager

GET TO KNOW US

M.A.C. is the world’s leading professional make up authority because of our unrivalled expertise in makeup artistry. MAC celebrates diversity and individuality. MAC is a proud community of professional makeup artists. MAC is at the forefront of trendsetting, collaborating with leading talents from fashion, art and popular culture. MAC believes in social responsibility, with Viva Glam at the heart and soul of our unique culture.

KNOW THE ROLE

We are seeking an inspirational and dynamic Assistant Business Manager to play a leading role in the success of the team by supporting the Business Manager in driving sales turnover and market share through the delivery of a consumer-focused culture;

They are accountable for achieving this by;

• Recruiting, leading, coaching and developing a highly engaged team to consistently deliver Brand expectations on sales and service, operations and product,
• Ensuring the Brand image is reflected through all Brand standards

Sales and Service

• Ensure an hourly deployment plan is completed daily to cover all areas of the shop floor in line with the weekly staff rotas
• Ensure team awareness of all additional sales avenues i.e. eventing, omni-channel and digital channels, etc.
• Keep up to date with competitor activities and missed opportunities
• Ensure effective training, coaching and development takes place for all direct reports, and feedback is communicated in order to deliver the expected Company service standards
• Communicate and review daily/weekly targets and Brand KPI’s, taking appropriate action where necessary
• Effectively use and encourage the teams use of social media to leverage opportunities to drive the business, protect and enhance the Brand image.
• Support the execution of the Brand Strategy and local plan
• In collaboration with the Business Manager, create and drive a local Marketing and Events Plan, ensuring it is within keeping of Retailer activity
• Support the Business Manager in working in partnership with Education Teams ensuring, product knowledge and skill sets enable team members at all times.
• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture
• Act as a role model for the team ensuring all aspects of sales and service are executed, creating a zero consumer complaints mind-set and a surprise and delight culture
• Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
• Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Business Manager where appropriate
• Ensure the upskilling of the team with the use of Brand education digital tools and resources
• Provide coaching and feedback to the team on consumer service, sales techniques and product knowledge to improve performance
• Support the consumer recruitment and retention strategy to grow a loyal consumer base

Team Management

• Demonstrate ELC leadership qualities acting as a role model at all times
• Recruit, induct, retain and develop a high calibre team in line with Company procedures
• Ensure the team are aware of Company standards, Policies and Procedures that relate to their role
• Develop talent and capabilities of the team, promoting a culture of development through coaching and feedback, acting as a role model at all times
• Provide clear goals, and expectations to help and support the team to achieve and maintain the required standard of conduct and job performance, following the Company performance management procedures where necessary
• Manage absence in line with the Company attendance policy
• Communicate effectively with the team ensuring appropriate cascade of information and creating a culture of high engagement
• Identify skills gaps and training needs of team, ensuring training is received utilising existing company tools effectively
• Work with the Business Manager to identify and manage ‘Talent ‘effectively in order to support succession plans
• Conduct performance reviews with the team, in line with Company guidelines to identify strengths and development needs, taking appropriate action to support development or below standard performance, setting clear objectives

Operations

• Communicate with the Management team to ensure the delivery of excellent standards at all times (product, housekeeping displays, messaging, pricing)
• Review retail standards of team on a daily basis and take action to ensure standards are maintained
• Ensure the team complete deliveries, stock movements and associated administration within agreed Company timeframes
• Ensure that all auditable procedures and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
• Respond timely and effectively to all information requests
• Minimise stock loss by ensuring team comply with all Company Security Policies and Procedures
• Ensure the team work effectively in line with all Company and Retailer Health and Safety Policies and Procedures
• Maintain a safe working environment for consumers, recommending solutions and ensuring that all team members adhere to Company and Retailer Policies and Procedures
• Ensure that the team are aware of their health & safety responsibilities and all areas of operational activity

Commerciality

• Manage daily replenishment, taking appropriate action where necessary
• Utilise all commercial reports to support decision making
• Ensure visual merchandising layout is completed to guidelines and within agreed timescales
• Identify stock package issues, and take corrective action, informing the Business Manager when out of direct control
• In collaboration with the management team effectively plan for and communicate all promotions and discounts ensuring they are actioned in line with Company guidelines
• Respond to business trends and external factors to recommend changes needed to capitalise on opportunities to maximise sales.
• Encourage teams to identify trends and make suggestions to enhance product performance

KNOW WHAT WE'RE LOOKING FOR

• Proven retail management/ assistant management experience in a fast-paced retail and/or consumer facing environment
• Ability to drive self-development
• Proven track record of leading, coaching and developing a team to succeed
• Commercial acumen in a fast-paced service led environment and awareness of industry
• Effective communication, organisational, prioritisation and delegation skills

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

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