Application Support Analyst I

The Epic Application Analyst I supports Nordic's Managed Services clients in electronic health record (EHR) design, build, testing, and troubleshooting. This role requires a mix of technical expertise and customer service skills, with oversight from senior analysts.

Core responsibilities include troubleshooting and resolving system errors, fulfilling client requests through system build and testing, and maintaining detailed documentation of system configurations. The analyst also supports project management by completing documentation in ticketing systems, adhering to change control policies, and assisting in ad hoc projects.

Teamwork and customer service are key, as the analyst must build relationships with clients and contribute to a collaborative team culture. They also play a role in onboarding new team members and adapting to evolving priorities.

Skills and experience required include post-secondary education, strong communication, problem-solving abilities, and 2+ years of healthcare or EHR software experience. Proficiency with Microsoft Office and prior experience with ticketing systems are essential. Preferred qualifications include EHR module certification and knowledge of ITIL processes.