Aftersales Service Advisor

Description:

Bolands Waterford City is seeking a dedicated and customer-focused Aftersales Service Advisor to join our team. We represent some of the world's leading brands, including BMW, Mini, Citroen and Hyundai. This vital role is dedicated to ensuring an exceptional customer experience by managing all service-related inquiries and processes efficiently and professionally.

Why Join Us?

-Career Progression: Opportunities for growth and advancement within the company.

-Staff Wellbeing Program: Comprehensive support for your overall wellbeing.

-Company Pension: Secure your future with our company pension scheme.

Key Responsibilities:

Customer Interaction:

- Manage all service-related telephone and walk-in inquiries promptly and courteously.

- Clearly communicate with customers regarding the work to be performed on their vehicles, ensuring complete understanding and satisfaction.

Service Coordination:

- Review vehicle and customer history to identify potential additional work requirements, such as recalls or items noted in previous services.

- Handle the handover and administration of Customer Service Vehicles, ensuring all necessary Vehicle Health Checks are conducted.

Administration and Documentation:

 - Accurately invoice completed work.

 - Ensure the completion of warranty obligations in line with company standards.

 - Maintain all relevant systems, ensuring the accuracy of data at all times.

Customer Satisfaction:

- Liaise with the department manager to address and resolve any customer complaints, following up in accordance with dealership procedures.

- Engage with customers post-service to ensure satisfaction and encourage feedback for continuous improvement.

General Duties:

- Perform any other appropriate activities as specified by the Service Manager.

- Continuously seek opportunities to improve the service department's efficiency and customer satisfaction.

Ideal Candidate:

- Proven experience in a similar customer-facing role within the automotive industry.

- Excellent communication and interpersonal skills.

- Strong organizational skills with the ability to manage multiple tasks simultaneously.

- Proficiency in using relevant computer systems and software.

- A proactive and positive approach to problem-solving and customer service.

- Ability to work effectively both independently and as part of a team.