Administrator

ROLE PURPOSE

To provide a clerical and administrative service to the department and ensure that all patients/staff and any other individuals contacting and attending the Department are dealt with in an efficient, effective and timely manner.

KEY RESPONSIBILITIES

• Providing an administrative service for the department

• Support and cross cover in the local administration department 

• Greet and communicate appropriately with visitors, patients, consultants and all staff

• Processing paperwork and explaining the admission process to patients on arrival

• Securing payment from all underinsured/self insured patients

• Liaison with other departments and consultants to arrange medical appointments as needed

• Escorting patients to other areas of the hospital as required

• Liaison with insurance companies to confirm cover, completing insurance claim forms

• Posting charges to patients’ accounts for discharge

• Assisting patients and visitors, liaison with hospital and clinic staff

• Other administrative duties as required by the clinical team

• Balancing cash sheets, checking float. Ensuring safe lodgement of all payments into the safe and transfer of information to finance

• Other administrative duties such as scanning of patient records, dealing with telephone queries and organising stationery for the department

• IT skills, insurance cover, cash handling and demonstrate excellent interpersonal skills

Communication Skills

• Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care.

• Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety.

• Recognise limitations and seek assistance where necessary.

• Attend and contribute to appropriate meetings.

• Accept constructive advice when appropriate.

• Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Clinic.

General Expectations

• Support the philosophy, objectives and goals of Blackrock Clinic.

• Observe the appropriate lines of authority.

• Maintain strict confidentiality regarding all patients and the activities of Blackrock Clinic.

• Demonstrate flexibility by assisting in all areas of the hospital/clinic as required.

• Participate in developing and providing quality care within Blackrock Clinic.

• Continue to develop personal knowledge and skills and seeks outside educational opportunities.

• Proficiency in IT skills, typing skills, cash handling and demonstrate excellent interpersonal skills.

• Carry out other such duties as requested by the Manager or his/her deputy.

• Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic.

• Flexible attitude to changing work practices.

This job description indicates the main responsibilities of the post and is subject to periodic revision and amendment with the post holder.

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