Administration & Customer Service Advisor

Administration & Customer Service Advisor - Hybrid Working

Capita Ireland are recruiting for an Administration/Customer Service Advisor to join our team on a full time basis, working 37.5 hours per week. This role is hybrid working between your residential home address & our office located in Clonakilty. Flexibility towards shifts is required.

Job Description

Job Title: Administration & Customer Service Advisor - Hybrid Working / Work from Home Option

Salary & Benefits:

€24,765 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!

Shift: Hybrid, working Monday to Friday, rota hours between 8:00am & 6pm. These hours may change with flexibility required .

Training: You will receive full training and support to allow you to have the tools and knowledge to succeed. Training will be held in our office in Clonakilty for the full duration.

Work Location:

You will be working hybrid from our office in Clonakilty, the address is:

Capita Customer Solutions

Unit B West Cork Technology Park

Clonakilty

P85 YH98

You will split your time between this office and home. Of course, if you wish to work solely from our office, you are more than welcome to discuss this during your application

As a Customer Service Agent, you will be supporting a long-standing client of Capita. The varied role will include providing a fantastic customer experience on all interactions both with the client and their stakeholders. We manage inbound and outbound calls, secure medical appointments while processing large volumes of data entry on new and existing applications. We manage a digital mail room in our Clonakilty offices where inbound and outbound correspondences are processed.

You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work with confidence. Attention to detail and accuracy is key in this role.

Your daily tasks may vary but could include:

• Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Accurately record all contact interactions on systems in line with expected process
• Ensure you give a positive image and great first impression to all contacts
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Digital mail room activities, opening and sorting post, scanning documents, processing fees, handling outbound post.

Your experience and attributes will include:

• Being highly methodical with a thorough attention to detail
• Having excellent organisational skills
• Having the ability to work to stringent customer service SLA’s and KPI’s
• Demonstrating confidence and the ability to communicate clearly and effectively
• Showing excellent PC and data entry skills
• Excellent written English and the ability to compose written responses to customers
• An ability to learn new skills quickly including adopting new processes and technology

Role Benefits:

• 22 days holidays plus bank holidays
• Opportunity to buy additional holidays
• Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing
• Cost of eyecare vouchers for eye examinations and money towards glasses if required
• Access to Capita pension scheme
• Access to Employee Assistance Programme
• Life Assurance Benefit
• Cycle2Work Scheme