Administration Assistant

The Hermitage Clinic is a private hospital providing a full range of medical and surgical care across a broad spectrum of specialities. The Physiotherapy Department provides a range of inpatient and outpatient services and this role is important in making a significant contribution, developing and maintaining best practice in Physiotherapy services.

About The Role

The role is responsible for the provision of quality Physiotherapy service in line with standards of Physiotherapy practice. The post is primarily responsible for assisting with the Reception Area of Physiotherapy. It aims to provide an efficient, highly co-ordinated, courteous and caring service to the patients and family members attending the clinic. Flexibility will be required of the Administrative Assistant to ensure all administration activities are adhered to and you may occasionally be required to cover other admin areas. Confidentiality regarding patient information is of utmost importance and must be respected at all times.

Key Responsibilities

• Provide an efficient service for all “customers” of clinical services including the Patients, Consultants, Consultant Secretaries and staff of the Hospital
• Provide a friendly, courteous reception to physiotherapy patients
• Liaise with Physiotherapy Manager and work as part of the Physiotherapy team
• Manage correspondences, relay appropriate telephone messages and keep reception clean and tidy at all times
• Schedule Physiotherapy bookings as required by the Physiotherapists
• Update and maintain the relevant hospital information systems (Including Meditech, CWS etc.)
• Ensure accurate inputting of patient data onto the hospital information system
• Liaise with Medical Records Department to ensure retrieval of charts as required for Physiotherapy
• Liaise with Finance Department to ensure correct invoicing of all procedures.
• Daily banking/reconciliation and ensure all invoices are raised daily for services provided.
• Ensure weekly activity targets are met in conjunction with the Administration Manager and monthly targets with the Physiotherapy Manager.
• Work on monthly rota and manage day to day administration in all areas worked in as assigned by the Administration Manager in accordance with the roster.
• Attend all meetings, mandatory training and in-service training days and assist with training of new staff as role is developed
• Assist with stores ordering and setting up of new accounts
• Promote a patient centered culture of openness and responsiveness to positive and constructive patient feedback and ensuring patient dignity, respect and choice is maintained in their care. 

The Administration Assistant will perform other duties appropriate to the post as may be assigned to him/her from time to time by the Physiotherapy Manager.

Essential Criteria

Minimum 2 years administration experience

Skills

• Interpersonal and communication skills
• Flexibility
• Team skills
• Planning and organising skills
• Ability to work on own initiative
• Time management
• IT skills

Why work at the Hermitage Clinic

The Hermitage Clinic are passionate about our people and believe in their development and growth. As a member of the Hermitage Clinic team you can benefit from: 

• An Education Support Programme
• Family Friendly hours available
• Development opportunities
• Opportunities for career progression
• Access to a Pension Scheme
• Subsidised Restaurant
• Free staff car parking
• Employee Assistance Programme
• Life Assurance

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