Accounts Administrator

Blackrock Clinic is the leading and longest established private hospital and clinic in Ireland. Since it opened in the mid-1980s, the clinic has consistently built an unparalleled reputation in new high-tech surgical procedures, medical treatments, and ground-breaking diagnostics.

Blackrock Clinic is now part of Blackrock Health private hospital group along with the Hermitage Clinic, Galway Clinic, and Limerick Clinic, some of the most advanced hospitals in Irish private healthcare. As a JCI accredited hospital, Blackrock Clinic is a progressive and pioneering hospital in which care for the patient is central to everything we do.

ROLE PURPOSE

• Assist with additional volumes of paperwork and general administrative duties in a very fast paced office
• Assist with maintain the Insurer ledger for current claims, reducing aged debt by maximising cash collection, whilst maintaining a professional relationship with clients.
• Deal with patient, consultant and staff queries in a professional and courteous manner.

KEY RESPONSIBILITIES

• Daily collection, sorting and scanning of consultant paperwork into our claims system Mediclaim
• Daily review of unallocated documents in the system to query and match to patient admissions
• Daily review of the unallocated hospital invoices for resolution and matching to patient claims
• Daily batching and submission of claims to help the team with end of day deadlines
• Daily enveloping and posting of patient excess invoices and receipts
• Daily running of theatre lists, retrieval of billing codes and submissions to billing agent to retrieve consultant paperwork
• Assistance with the raising of paperwork for ED and Heart Failure Fees
• Weekly reconciliation of PFT invoices and sending lists to billing agents to retrieve consultants paperwork
• Deal with routine calls from patients, consultants and staff. Queries must be resolved daily, or escalated to the Patient Accounts Manager if further action is required. A professional and courteous approach is expected at all times, for both internal and external customers
• Other adhoc administrative duties that may arise within the department
• Utilisation of Excel and Word Processing skills to maintain up-to-date spreadsheets and statistics
• Carry out other such duties as required by the Patient Accounts Manager

2. Communication Skills

• Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care.
• Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety.
• Recognise limitations and seek assistance where necessary.
• Attend and contribute to appropriate meetings.
• Accept constructive advice when appropriate.
• Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Clinic.

3. General Expectations

• Ability to work in a very fast paced environment and be very organised
• Support the philosophy, objectives and goals of Blackrock Clinic.
• Observe the appropriate lines of authority.
• Maintain strict confidentiality regarding all patients and the activities of Blackrock Clinic.
• Demonstrate flexibility by assisting in all areas of the hospital/clinic as required.
• The Ward/Unit Manager depending on the availability of locum cover will arrange annual leave; this usually means the holiday periods i.e. Easter, summer and Christmas.
• Participate in developing and providing quality care within Blackrock Clinic.
• Assist in orientation of new personnel.
• Continue to develop personal knowledge and skills and seeks outside educational opportunities.
• Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic.
• Is always punctual on duty.
• Flexible attitude to changing work practises.

Why work at the Blackrock Clinic?

At the Blackrock Clinic, we are passionate about our people and believe in their development and growth. As a member of the team you can benefit from: 

• Competitive salary

• Onsite parking

• Pension

• Annual bonus*

• Discounted café

• Sports and Social club

• Employee Assistance Programme

• Discounted onsite pharmacy

Please Note:

Job descriptions are a reflection of the present service requirements and may be subject to review and amendments to meet the changing needs of the service. Please note that we reserve the right to close this vacancy early if sufficient applications are received.

Blackrock Clinic is an Equal Opportunities employer, and we are committed to creating an environment that promotes equality and dignity at work.

Blackrock Clinic is committed to providing reasonable accommodation when needed. Please advise if you have particular requirements, so that we can look into arranging reasonable adjustments to the recruitment process. You can contact us at recruitment@blackrock-clinic.com

It is essential that you have valid work permission for the Republic of Ireland to take up employment for this position, or in the case of critical skills, you must be eligible for a work permit.

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