Account Coordinator

The purpose of the Account Coordinator role is to support engagement teams to manage their operational and financial performance within the Tax and Law Service Line.

The opportunity

The role sits within the UKI Tax and Law department and reports to the Operations Lead, while supporting client servers within the Tax and Law Service Line.

Your key responsibilities

• Support engagement teams to manage their projects and operational & financial performance

• Maintain opportunity pipeline within Mercury CRM system.

• Assist engagement teams with efficient navigation of QRM (Quality Risk Management) processes to enable effective turn-around and code release.

• Liaise directly with key stakeholders in relation to engagement lifecycle and providing hands on assistance in appropriate code set-up, performing adjustments, prompt billing, prompt collection and code closures.

• Become a first point of contact for any queries related to Mercury, Risk, AML and key metrics, referring onto other teams where necessary

• Prepare billings and liaise with managers for review and sign off

• General portfolio management support.

• Support usage of Global Engagement Agreement Repository [GEAR] – including uploading Engagement Agreements and Prime Sub Memos to the system.

• Proactively manage a portfolio made up of Senior Managers and Managers by assisting them in a number of administrative tasks.

• Handling of general Adhoc operational queries.

Skills and attributes for success

• Excellent people skills - requiring demonstrated poise, tact and diplomacy

• Excellent communication skills – both written and verbal with an ability to interact with and communicate effectively with people at all levels within the firm

• Ability to handle confidential information and issues effectively and without breach of confidentiality

• Strong attention to detail

To qualify for the role you must have

• Proven time management skills and able to balance multiple priorities by considering risk, importance and level of urgency

• Ability to work on own initiative as well as a part of a team

• Ability and willingness to share knowledge and expertise with colleagues

• A positive approach and attitude to changes within the workplace

• Professional, confident, credible, enthusiastic team player with a high level of flexibility and a “can do” attitude

• Strong IT skills - proficiency in Excel/Word/Sharepoint

Ideally, you’ll also have

• Degree qualified preferred though not essential

• Preferred experience in a professional services environment

What we look for

We are looking for a reliable administrator with a proven track record of working in a professional services environment, the candidate must have good working knowledge of word, excel & powerpoint.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around

• Opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.