Access to Care Advisor

Access to Care Advisor - UPMC Hillman Cancer Centre Cork

Location: Radiotherapy Centre Cork

Job type: Permanent

Overview of role: 

We are looking for a candidate with healthcare experience who is service-minded and is driven to help others and make the patient experience as straightforward and pleasant as possible. The candidate will be a team-player who is adaptable, responsive, and learning-minded in a fast-paced environment. They will be organised in their approach and competent in the use of technology to facilitate a collaborative and effective way of working.

Primary Duties and Responsibilities:

· Meet and greet of patients/ visitors.

· To deal with patient queries in relation to Radiotherapy services, treatment appointments,transport etc.

· Proficient use of the electronic medical record

.· Managing the patient appointment schedule efficiently and effectively.

· Be able to multitask in a busy role, working within a multi-disciplinary team.

· Have excellent communication skills and attention to detail.

· Be responsible for confidentiality of patient information at all times.

Qualifications & Experience:

Be able to work in a fast-paced customer-based environment 

Minimum 2 years previous relevant Administration experience in a busy office based role

Have excellent Customer Care Skills in a patient focused environment

Have excellent interpersonal skills and telephone manner, and the ability to communicate effectivelywith all key stakeholders

 Have knowledge of all Microsoft packages and experience of a Hospital Administrative System isadvantageous

 Have strong organisational skills and attention to detail

Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.

Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.

Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.