Customer Liaison Officer

Description

TLI Group are accepting applications for a Customer Liaison Officer, you will be the primary point of contact for our valued customers. You will play a crucial role in building and maintaining positive relationships.

The successful candidate will be working to support the operational process and be the link between the customer and the business in the role out of the Smart Metering Project. Your exceptional communication skills and problem-solving abilities will be vital in providing outstanding support throughout the customer journey.

Package:Competitive rates of pay.22 Days annual leave.Sick pay after completion of probation.Take part in our “Career Pathway Programme”, where there is an emphasis on training & career development.Opportunity to progress your career within a growing company.Paid Maternity LeaveVoluntary Pension available on completion of probation.Employee membership for our LAYA EAP Programme – 24/7 Mental Wellbeing Support & Employee Assistance Programme.Health Insurance Discount.Life Assurance Payment.Standard industry training provided.

Key Responsibilities

- Engage with the operation to identify customer who have not yet set appointments for SMART Meter installations.

- Contact customers via appropriate means to establish the correct customer and identify their requirements.

- Make 3 visits minimum to the customers location to engage (Morning, Afternoon and PM).

- Meet customers and provide advice on the SMART Metering programme with the intention of setting and installation appointment.

- Record all interaction on the hand-held devices and feedback to the wider team.

- Understand concerns from the clients and work through a suitable response.

- Assist in setting up processes and procedures with the team.

Qualifications & Skills

• Driving License – Full Irish
• Previous Experience in a relevant field – Administration, Customer Services, Sales or equivalent.
• First Aid
• Proficient use and knowledge of software such as MS Word, Excel, Outlook
• Customer Engagement
• Ability to assist in managing multiple assignments simultaneously, within an energetic and innovative working environment;
• Commercially aware and open minded
• Committed to TLI Company Mission, Vision and Values and Business Objectives
• Positive and flexible approach
• Professional
• Honesty and Integrity
• Demonstrate strong attention to detail, and an enthusiastic and helpful “can do” attitude

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