Assistant Manager

GET TO KNOW US

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

KNOW THE ROLE

Are you ready to rethink your routine? We’re looking for an Assistant Business Manager to join our sparkling new Cork counter. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.

 Your daily to-dos might look like this:

• Conduct all types of services such as pre-booked appointments and walk-ups, ensuring that you deliver the Trinny London MatcpMe experience to all
• Delivering impeccable customer service, sharing your knowledge with each customer
• Embody Trinny London’s brand and style and priding yourself on knowing that your customers are returning back to you
• Ensure that you, your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Business Development Manager where deemed necessary
• Supporting the Business Manager with the daily, monthly and quarterly running of the counter, supporting to create and maintain an atmosphere geared to achieving sales
• Use our HR system, for reporting and employee file management
• Assist with 121s and reviews, championing your team’s ambitions to progress​
• Motivate your team to continually strive to improve their artistry and product knowledge, utilising education and training team and resources
• Assist the business manager with event planning and stock management

KNOW WHAT WE’RE LOOKING FOR

• Being an influential leader to the team who inspires and motivates the team to succeed and achieve their goals
• Experience with customer relationship management and data capture targets
• Experience within a retail beauty or cosmetics environment
• Passionate about makeup and skincare
• Adaptable and confident with an ever-changing, fast-paced environment
• Positive and can-do attitude
• Comfortable and motivated by working towards and exceeding targets and KPIs
• Personable with a customer-centric mindset
• Punctual and flexible to work retail hours, including bank holidays and weekends
• Experience with Excel, Microsoft, and Google sheets
• We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

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